Supervisor - Boux Avenue - Hatfield Galleria, Hatfield
(2019-01 - 2022-12)
Store management
- Responsible for the daily managing of staff and the assigning of duties.
- Motivating staff to increase sales and ensure store efficiency.
- Analysing store sales figures to better develop and implement marketing strategies.
- Maintaining accurate records of all pricings, sales, and activity reports.
- Building constructive and cordial relationship with the staff by arranging daily meeting to monitor their success and inspire them to keep ahead of competition.
- Training employees such as: product knowledge, customer service, store standards, use of till.
- Responding to customers complaints and taking actions to resolve the complaints.
Store Assistant Manager - Jaeger - Hatfield Galleria, Hatfield
(2018-01 - 2019-12)
Store management with strong interpersonal and communication skills, product knowledge, and retail merchandising responsibilities
- Responsible for the daily managing of staff and the assigning of duties.
- Managing and motivating staff to increase sales and ensure store efficiency.
- Analysing store sales figures to better develop and implement marketing strategies.
- Maintaining accurate records of all pricings, sales, and activity reports.
- Ensuring all corporate and local regulations and procedures are met and complied with.
- Building constructive and cordial relationship with the staff by arranging daily meeting to monitor their success and inspire them to keep ahead of competition.
- Training employees such as: health and safety, product knowledge, customer service, store standards, use of till.
- Responding to customers complaints and taking actions to resolve the complaints.
- Select stock for the store. Make key decisions around pricing structure in order to manage demand targets, margin and increasing removing older stock from RAMIDS.
- Maintaining awareness of market trends and monitoring local competitors.
- Set up Rota's and ensure the store have the right people in at the right time. Ensure all time is as productive as possible.
- Cash up and bank daily takings as required. Implement all procedures of cash handling, use of till and stock control.
Store Manager - Lands' End - Hatfield Galleria, Hatfield
(2015-01 - 2018-12)
Store management with strong interpersonal and communication skills, product knowledge, and retail merchandising responsibilities
- Create advertising for the store promotion and analyse results from the promotions. Understand the store customer type-what do they want, need. Interact regularly with the customers to gain their feedback.
- Provide leadership and motivation to store advisors. Monitor their success and reward. Manage their areas of development and provide regular feedback and review. Ensure all staff pentation and behaviour within store.
- Training employees such as: health and safety, product knowledge, customer service, store standards, use of till.
- Select stock for the store. Make key decisions around pricing structure in order to manage demand targets, margin and increasing removing older stock from RAMIDS.
- Set up Rota's and ensure the store have the right people in at the right time. Ensure all time is as productive as possible.
- Cash up and bank daily takings as required. Implement all procedures of cash handling, use of till and stock control.
Store Assistant Manager - Lands' End - Galleria, Hatfield
(2014-01 - 2015-12)
Leadership and supervision, retail merchandising, and customer order processing
- Supporting the manager in maximising sale and motivating store team.
- Providing leadership and inspiration to the store team to consistently provide the highest standard of customer service.
- Developing the store team to guarantee they are meeting all expectations.
- Support in planning the layout of the store to maximise sales and ensure it reflects the brand
- Cash Handling, sending Head office and Galleria figures.
Supervisor - Lands' End - Galleria, Hatfield
(2013-01 - 2014-12)
Store management, leadership and supervision, customer order processing, and product knowledge
- Performance tracking via weekly and daily target setting
- Ownership of customer complaints and satisfaction
- Health and Safety and fire evacuation procedure
- Ensuring new members transition smoothly into their new job
- Regular sale floor duty to ensure continuity of business and customer care practices
Sale Assistant / Key holder - Jaeger - Galleria, Hatfield
(2009-01 - 2013-12)
Supervision and coordination of staff activities, point-of-sale control, and unique selling points of product
- Key holder duties, including: opening & closing, store security, etc.
- Point-of-sale control: sale receipt processing, float, balancing, sorting & securing
- Ensuring customers are greeted and maintaining a comfortable level of conversation during their visit to the store
- Promoting specific lines under the guidance of management
- Professional & courteous handling of customer issues
- Maintaining superb merchandising and visual standards
- Stockroom & inventory management, including: receiving deliveries, checking
