Samira Zaman

Dedicated Customer Service Professional with over 10 years of experience delivering exceptional customer support in the travel industry. Experienced in handling customer enquiries, resolving complaints, processing bookings, refunds and amendments, and providing support through email and digital communication channels. Strong problem-solving abilities, excellent communication skills, and a proven track record of delivering outstanding customer experiences.

Travel Expert / Customer Support Advisor - Premier Holidays

(2019-05 - 2020-03)

• Assisted customers with travel bookings, amendments, cancellations and refunds.
• Responded to customer enquiries and resolved issues professionally while maintaining excellent service standards.

Senior Travel Consultant / Customer Service Specialist - Dina Travel - Brussels

(2007 - 2019)

• Managed airline reservations, ticketing, reissues, cancellations and refunds using Amadeus GDS.
• Provided customer support, handled complaints, processed payments and built strong customer relationships.