Shift leader at Chick-fil-A (2024-05 – Present)
- Ensures the restaurant operates smoothly, safely, and efficiently during shift
- Handles money, counting drawers and safe, finalizing day financial records.
- Delegating tasks, monitoring attendance, scheduling breaks, and providing coaching or feedback to team members.
- Handles guest complaints.
- Open and close the restaurant.
- Ensures second mile service.
Team Trainer at Chick-fil-A (2022-01 – 2023-04)
- Serves as Team Trainer for over 50 new employees.
- Demonstrates strong character and corporate values.
- Awarded employee of the month for January 2023.
- Responsible for training new employees on how to communicate appropriately with team members and guests as well as learning all team member positions.
- Expert in POS and NCR on ipads and cash registers.
- Guarantee orders are quick and accurate.
Team Member at Chick-fil-A (2020-10 – 2021-12)
- Assured items were stocked and the restaurant was clean
- Experienced in customer service, food and beverage, headsets, POS, cleaning, and making tea, lemonade, and milkshakes.
- Gained the ability to work in a fast-paced environment.
