Sammie Green

George Department - Asda - Hull

(2010-01)

Over 15 years of experience providing friendly and professional customer service within a busy retail environment.

Assist customers with product queries, choices and general support, adapting communication to meet individual needs.
Build positive relationships with customers and colleagues through a friendly, approachable and professional manner.
Work effectively as part of a team to maintain high standards of service, presentation and organisation.
Manage competing priorities within a fast-paced environment while remaining calm and professional.
Developed strong interpersonal and communication skills through regular interaction with a wide range of people.
Trusted to work responsibly and independently while following company procedures and maintaining high standards.
Demonstrate reliability, punctuality and a strong work ethic developed through over 16 years with the same employer.

Work Experience – Residential Care Settings - College

Completed practical work experience within residential care environments, gaining an understanding of supporting older adults.

Developed an appreciation of dignity, respect, patience and compassionate communication when supporting residents.
Observed and supported appropriate day-to-day care routines and interactions within a professional care setting.
Worked alongside care staff and gained an understanding of teamwork and the importance of safeguarding.
Developed an early understanding of the importance of treating every individual with respect and maintaining their dignity.
First Aid trained, with an understanding of how to respond calmly and appropriately in emergency situations.

Relevant Family Caring Experience - Family

Provided regular practical and emotional support to elderly family members.

Provided regular practical and emotional support to an elderly grandparent living with dementia, developing patience, empathy and an understanding of the importance of reassurance, consistency and compassionate communication.
Supported an elderly grandparent who is blind and living with cancer, assisting with day-to-day needs while promoting safety, dignity and independence.
Adapted communication and support to meet individual abilities, preferences and changing needs.
Developed valuable first-hand experience of providing reassurance, companionship and practical support to older family members.
Gained a deeper understanding of how important patience, empathy and respectful communication are when supporting someone who may have changing needs.

About