Social Prescriber Link Worker at Kilburn Primary Care Co-op (2024-09 – Present)
- Deliver personalised 1:1 support to patients with complex needs, including frailty, carers, long-term conditions, mental health & social issues.
- Take a holistic approach to care, co-developing personalised support plans based on patient priorities & wider determinants of health.
- Facilitate connections with community groups & statutory services to ensure ongoing support for patients.
- Build relationships with Voluntary Community Sector (VCS) organisations & local community groups for effective social prescribing referrals.
- Support safeguarding measures within the VCS sector to enable vulnerable individuals to develop friendships, skills & confidence.
- Establish & embed the role within the Network/Neighbourhood, integrating with local health & care providers.
- Develop strong multidisciplinary connections to enhance patient progress communication & reporting mechanisms across healthcare systems.
PCN Care Co-Ordinator at Bedford Hill Family Practice (2024-02 – 2024-07)
Maternity Cover
- Collaborate with colleagues within the GP practice and PCN to identify and manage appointments for a stable caseload of patients with long-term conditions, coordinating with other health professionals as needed to deliver personalised care.
- Served as the primary point of contact for these patients.
- Cultivated relationships with our community services provider (CLCH).
- Worked closely with the PCN social prescribing link worker.
- Assisted the Admin Team with administrative duties.
- Collaborated proactively with the PCN pharmacist to support medication reviews.
- Actively participated in multi-disciplinary team meetings, managing dates, agendas, and papers.
- Ensured accurate documentation and coding of all coordinated activities.
- Advocated for the use of MS Teams and other digital communication platforms.
- Received support from a GP to address patient-related concerns and followed appropriate safeguarding procedures (abuse, domestic violence, and mental health).
- Engaged in developmental training to enhance the role of a Care Coordinator.
Care Co-Ordinator at Bolingbroke Medical Centre (2023-10 – 2024-02)
- Collaborated with local community organizations and maintained positive relationships with stakeholders.
- Actively participated in Quality and Outcomes Framework (QOF) call and recall processes.
- Efficiently scanned and accurately coded relevant documents.
- Compiled reports related to patient progress.
- Assisted with COVID-19 vaccine-related tasks.
- Monitored the practice's incoming emails and clinical letters, promptly responding to patient queries and printing clinical correspondence.
- Ensured smooth communication within the reception team, particularly when addressing problems.
- Answered telephone calls promptly, providing helpful and courteous assistance while maintaining patient and staff confidentiality.
- Skilfully booked, cancelled, and amended patient appointments using the clinical software.
- Fostered good rapport with both internal and external customers of the practice.
- Gained an overview of the practice's demands and workflow during working hours, assisting the Practice Manager in managing appointments for registered and walk-in patients.
- Utilized the clinical system to book, cancel, and amend patient appointments. Also facilitated walk-in service bookings using the NHS Smartcard to trace patients on the Spine.
- Monitored the waiting area and promptly requested triage for patients with worsening symptoms.
- Proactively oversaw any reception-related issues that arose.
Medical Receptionist at St George's Medical Centre (2023-03 – 2023-10)
- Welcomed patients and visitors to the practice with a friendly demeanour.
- Efficiently managed calls and booked appointments.
- Collaborated with secondary care providers as needed.
- Organized and managed patients' incoming test results and medical records.
- Filling Docman
- Using E-Referrals
- Undertook various administrative tasks for the practice.
- Immunisations and searches on Emis web
- Dealing with the appointments system
- Prescriptions and medication management.
- Workflow and urgent task
Chef at Migrateful (2022 – 2024)
- Provided accurate and efficient translation services from Spanish to English.
- Functioned as a facilitator between clients and the working group staff, ensuring effective communication and collaboration.
- Assisted refugees and asylum seekers on their journey to employment, independence, and integration.
- Organised cookery classes led by migrant chefs who encountered difficulties accessing employment due to legal and linguistic barriers.
Assistant Stall Manager at Breadwinners (2022-12 – 2022-12)
Winter 2022
- Led a team in providing exceptional customer service.
- Demonstrated persuasive communication skills and the ability to solve customer issues independently.
- Ensured cleanliness and hygiene of the premises.
- Delivered excellent customer service at a busy market.
