Samreen Insha Sadiq

An experienced multilingual professional with a passion for Project Management and Case Management. As a conscientious and personable individual, I bring a blend of experiences in project management, case management, and sales. My positive and confident demeanour allows me to thrive in creating trustworthy relationships, both within professional circles and social contexts.

Whether working with diverse age groups or vulnerable individuals, I consistently uphold the highest standards of professionalism, always driven by an unwavering passion to maximise every opportunity.

Interpreter - Stockport Council - Stockport

(2015-01)

As an Interpreter, I have seamlessly helped bridged language gaps between the NHS, Police, Social Workers, and individuals in need. My commitment to confidentiality, unwavering reliability, and precise translation accuracy has been instrumental in facilitating effective communication. As a self-organised professional, I adeptly manage appointments independently, ensuring consistent high standard of service.

Whether assisting patients or vulnerable individuals, I bring dedication and cultural sensitivity to every interaction.

Bilingual Teaching Assistant - Stockport Council - Stockport

(2011-01)

As a Bilingual Teaching Assistant at Stockport Council, I actively engage with young students through dynamic interpreting. My mission is to ensure they thrive alongside their peers. I bring enthusiasm to student learning activities, fostering engagement with both the curriculum and the entire class.

By facilitating effective communication, I contribute to a positive and inclusive learning environment. Whether it's clarifying concepts or encouraging participation, I'm dedicated to empowering student achievement.

Project / Case Manager - John Lewis Partnership - Cheadle

(2022-01 - 2026-12)

As a Case Manager, I acted as the primary liaison overseeing the entire kitchen project lifecycle, acting as the key point of contact. My goal is to deliver a fully functional, aesthetically flawless, and budget-compliant kitchen on time to customers.

• Spearheaded flexibility by taking on full responsibility of managing kitchen projects from inception to completion, understanding the customer needs, defining scope, time management, and ensuring quality is met throughout the journey.
• Liaised and negotiated with stakeholders (design team) and suppliers (fitters, plumbers, and electricians), order processing and arranging deliveries of supplies (kitchen furniture, worktops, and appliances), formally documenting via electronic data interchange (EDI) and raising purchase orders for payments.
• Excellent relationship building with customers, stakeholders and suppliers to ensure seamless delivery and avoid conflicts, managing disputes, complaints and feedback in a professional and timely manner while aligning to store policies and guidelines.
• Monitored the process of identifying, documenting, and resolving possible defects or issues during the installation phase, recommending alternative solutions or arrangements when necessary to minimise disruption.
• Deputised when required, and I am a member of the FKB (Fitted Kitchens and Bathrooms) Action Group.

Sales Assistant - John Lewis Partnership - Cheadle

(2015-01 - 2022-12)

As a Sales Assistant, I seamlessly blend independent initiative with collaborative teamwork to ensure exceptional services to our customers.

• Combined traditional sales techniques with modern digital methods, assisting and guiding customers both in-store and through on-line processes.
• Acted as a product expert, engaging customers to understand their specific needs, aesthetic preferences, and budget.
• Facilitated product showcase, explaining the features, benefits, and warranties, answering specific queries and delegating to the right team as needed.
• Assisted with the processing of special orders, custom requests, and coordinating with suppliers for items that are not immediately in stock.
• Established and maintained positive, professional relationships with customers, building trust and loyalty throughout their journey.

AAT level 3 - Accounting - Stockport College (2021-01 - 2021-12)

AAT Level 2 - Accounting - Stockport College (2020-01 - 2020-12)

Diploma Level 3 - Interpreting - Stockport Council (2013-01 - 2013-12)

NVQ Level 3 - Support and Learning - Stockport College (2013-01 - 2013-12)

NVQ Level 2 - Support and Learning - Stockport College (2012-01 - 2012-12)

Bilingual Teaching Assistant Course - Education - Ethnic Diversity Service (2011-01 - 2011-12)

Certificate - Adult Literacy - Stockport College (2010-01 - 2010-12)

Bachelor's - Arts - Women's College, Karachi (2001-01 - 2005-12)