Property Manager - Johns&Co
(2025-09)
- Managing a portfolio of approximately 120 residential properties, ensuring smooth day-to-day operations and maintaining strong relationships with both landlords and tenants.
- Handling all maintenance issues through Fixflo, liaising with contractors, tenants, and landlords to ensure repairs are resolved efficiently and to a high standard.
- Processing tenancy check-outs including negotiating deposit deductions, reviewing inventory reports, and ensuring a smooth end-of-tenancy process.
- Ensuring all properties remain fully compliant with current legislation, including gas safety certificates, EICRs, EPCs, smoke and carbon monoxide alarms.
- Providing excellent customer service by responding promptly to landlord and tenant queries, resolving complaints, and managing expectations professionally.
- Coordinating contractors and arranging access for works, inspections, and property visits while ensuring updates are communicated clearly to all parties.
- Managing contractor invoices, maintenance approvals, and tenancy administration with strong attention to detail and accuracy.
- Prioritising workload across a large portfolio in a fast-paced environment while ensuring deadlines and compliance requirements are consistently met.
- Maintaining accurate records and updating internal systems with all tenancy, maintenance, compliance, and communication notes.
Property Manager - John D Wood & Co.
(2024-10 - 2025-09)
Effectively managed a diverse portfolio of residential properties, ensuring smooth day-to-day operations, tenant satisfaction, and full legal compliance.
- Coordinated maintenance and repair works, liaising with contractors, landlords, and tenants to resolve issues quickly and cost-effectively.
- Conducted regular property inspections and ensured all safety certificates and compliance documentation were up to date.
- Handled tenancy progression, renewals, and check-outs with attention to detail and a strong focus on customer service.
- Used Reapit CRM to manage property records, track communications, log maintenance jobs, and maintain accurate tenancy and landlord data.
- Communicated professionally with landlords, tenants, and third parties, providing clear updates and managing expectations throughout tenancy lifecycles.
- Prioritised tasks in a fast-paced environment, balancing multiple properties and deadlines efficiently.
- Supported accounts processes including rent chasing, arrears reporting, and contractor invoicing.
Property Management Customer Service Specialist - Chestertons
(2024-04 - 2024-09)
- Provide exceptional customer service to tenants, property owners, and contractors by responding to inquiries and resolving issues.
- Manage tenant relations, including addressing complaints, maintenance requests, deposit and general queries in a timely manner.
- Coordinate with contractors to ensure prompt and effective property repairs.
- Assist in administration with, move-in and move-out procedures, and ensuring compliance with property policies.
- Maintain accurate records of tenant communications, property maintenance activities, and other relevant property data.
- Support property managers with tasks such as giving tenants & landlords a timeframe of when they will be in touch and providing support if the property manager requires.
- Act as the first point of contact if their property manager isn't available so we can help them out instead of the individual waiting for their property manager to get in contact.
- Collaborate with cross-functional teams to ensure a smooth and efficient management process across all properties.
- Processing invoices so the contractors are paid in a quick and timely manner.
Lettings Negotiator - Kinleigh Folkard & Hayward
(2023-10 - 2024-04)
- Understanding the Lettings market and providing information to clients.
- Meet with prospective renters and take them around properties that match their requirements.
- Conduct credit checks and references.
- Collect holding deposits and security deposits.
- Providing excellent customer service so everyone is up to date and the process runs smoothly.
- Answering calls and writing down certain requirements people need and finding a property that suits them.
- Keeping people updated on what properties come on the market and keeping in contact to see how their property search is going.
- Communicating with landlords about pricing, requirements and finding them the ideal tenants.
Client Services Consultant - Kinleigh Folkard & Hayward
(2022-10 - 2023-07)
Working in a sales role helping both lettings and sales directors in southwest London to get property on the market.
- Calling up landlords and people who are looking to sell to see if they would be interested in a valuation from directors in hopes we can get their property on the market with us.
- Working off a database full of thousands of previous landlords who used to let through us and people who were previously looking to sell.
- Going through Zoopla, Rightmove and Homesearch leads to notice what properties are currently on the market and offering KFH's services.
- Working through excel spreadsheets and organising my workload on a daily basis.
- Updating databases with notes so directors can keep track on the status of the current property.
- Keeping in contact with previous landlords/sellers to check in on how their plans have developed over weeks/months.
- Selling KFH as a company and explaining what KFH can offer them that other agencies cannot.
- Meeting with sales and letting directors to enhance communication and build relationships.
- I currently work for numerous southwest offices such as offices in Battersea, Clapham, Balham, Streatham and Kingston.
- Booking valuation appointments into directors' diaries.
- Updating people on the current property market and catching up with directors on the current status of the property market in their individual areas.
- Strong communication and people skills.
Property Maintenance Specialist - Dexters Estate Agents
(2021-04 - 2022-07)
Working with a close-knit team of 9 to handle any tenant issues across a portfolio of 11,000 properties.
- Troubleshooting maintenance issues with tenants ranging from general maintenance to electrical and pest control issues.
- Answering all incoming calls and correspondence in a timely manner.
- Liaising with tenants, property managers and contractors to execute on resolutions.
- Handling invoices with landlords and contractors for all work carried out and crossreferencing costs associated with the tenant vs landlord and determining liability.
- Ensuring 5-star service is provided to all Dexter's tenants.
- Assisting colleagues with high volume workload as and when required.
- Awarded internal customer service of the year 2022.
Temporary Administrator - Russell Square
(2020-11 - 2021-02)
- Uploading job postings to external job boards.
- Email correspondence both inbound and outbound.
- Sourcing candidates and matching CVs to job descriptions.
- Updating CRM with updated candidate details.
Sales Assistant - Sainsburys
(2020-04 - 2020-07)
I took the position with Sainsburys as a temporary role during Covid-19 to give back to the community and offer support during a challenging time.
Customer Assistant - Boots
(2015-10 - 2020-04)
- Ensuring customers were aware of any offers and discounts and promoting loyalty cards.
- Mentoring new staff on checkouts.
- Maintaining and developing relationships with colleagues.
- Dealing with customer complaints and working to identify a solution.
Steward - Showsec
(2019-02 - 2020-03)
- Carrying out pre and post event safety checks ensuring compliance with safe working procedures.
- Greeting, assisting and directing people attending the event.
- Monitoring crowd movements and behaviour to identify potential issues or incidents and to take action as necessary.
- Hospitality duties in licensed areas.
- Reporting any security incidents or concerns and dealing with emergency situations.
- Attention to detail and alert any changes that may indicate an increased security risk or unusual situation.
Administrator - Part time - Barons Estate Agent
(2015-06 - 2015-10)
