Samuel Ngugi

Dedicated and proactive individual with a strong passion for customer service. Possesses excellent communication and interpersonal skills, honed through various networking and volunteer experiences. Adept at problem-solving and committed to providing exceptional service to ensure customer satisfaction.

Enjoys engaging in DIY maintenance projects, gaming, and exploring music, which contribute to a well-rounded and adaptable personality. Eager to leverage these skills and interests to contribute positively to a customer service team.

Employment Gap

(2022-01 - 2024-01)

Whilst searching for employment

• Engaged in online courses and workshops to enhance skills in Customer Service
• Attended industry events, seminars, and webinars to build professional connections and stay updated with industry trends
• Conducted thorough research on job market trends, company profiles, and potential career opportunities
• Prepared and tailored resumes and cover letters for various job applications, ensuring alignment with job requirements
• Participated in mock interviews and sought feedback to improve interview skills and confidence
• Undertook freelance projects or volunteer work to gain practical experience and contribute to the community

Customer Service - Adult Education (2024-01)

BTEC Diploma - Finance - Nuneaton College (2021-01 - 2022-12)

BTEC Diploma - Esports - Nuneaton College (2021-01 - 2022-12)

BTEC Diploma - Applied Science - Nuneaton College (2021-01 - 2022-12)

BTEC Diploma - Graphic Design - Nuneaton College (2021-01 - 2022-12)

GCSEs - Cardinal Wiseman School (2016-01 - 2021-12)