Samuel Quirk

A highly adaptable and detail-oriented professional with a strong foundation in communication, IT, and customer service. Demonstrates excellent leadership skills and the ability to listen, collaborate, and work effectively both independently and within teams. Known for a keen attention to detail and a relentless drive to learn and improve.

Committed to bringing creativity, problem-solving skills, and a positive attitude to every project, with a focus on continuous personal and professional development.

Customer Service Advisor / Stockroom Team Leader at Argos (2017-06 – 2019-12)

• Provided high-quality customer service, resolving inquiries and ensuring a positive shopping experience.
• Operated tills efficiently and accurately, handling cash and card transactions.
• Maintained an organised stockroom, overseeing inventory and stock control procedures.
• Received and packed incoming orders for customer delivery.
• Led a small team, ensuring smooth daily operations and promoting team collaboration.
• Promoted to Team Leader for demonstrating strong leadership and initiative in the workplace.
• Trusted with counting and managing high-value items, ensuring security and accuracy.

Stock QA Operative at Amazon (2021-06 – 2021-09)

• Conducted inventory counts to verify stock accuracy.
• Ensured the quality and condition of stock met company standards.
• Assisted in maintaining a streamlined workflow within the warehouse environment.
• Demonstrated attention to detail and efficiency in a fast-paced setting

Kitchen Porter/Bartender at Fairlawns Hotel and Spa (2022-07 – 2023-09)

• Maintained cleanliness and hygiene standards in the bar and kitchen areas.
• Provided excellent service to hotel residents, ensuring a positive guest experience.
• Recognised for reliability and dedication with 100% attendance.
• Frequently stepped in to assist with short-notice shifts, demonstrating flexibility and commitment.

Video Game QA Technician at Universally Speaking (2023-10 – 2026-01)

• Identified and documented bugs in video games with a strong attention to detail.
• Assisted customers with technical issues using Zendesk.
• Worked as a Meta contingent worker, providing quality assurance services for game development.
• Utilised tools like Jira to log and track bugs efficiently.
• Collaborated with game developers to communicate and resolve technical issues effectively.
• Completed test-plans to strict deadlines and hit targets.
• Experienced with XBSX, XBSS, PS4, PSVR, PS5, PSVR2 and all Meta Quest Devices.
• Trained in SIEA, SIEE Cert Ops practices and Compliance Testing.
• Proficient in using Microsoft Teams and creating meetings with internal employees.

Administrative Officer at HMRC (2026-01 – Present)

• Handled sensitive personal and financial information relating to individuals' tax histories in line with strict data protection regulations.
• Researched and retrieved historical tax records using internal archive systems.
• Responded to customer enquiries via telephone, providing clear and accurate guidance on tax-related matters.
• Worked efficiently to meet and exceed KPIs while maintaining a high level of accuracy.
• Demonstrated strong attention to detail when reviewing and processing complex cases.
• Managed workload effectively in a remote working environment.
• Collaborated with team members and management using Microsoft Teams for communication and support.

Master of Arts in Music Industry and Heritage – University of Liverpool (2022-09)

Bachelor of Arts with Honours in Popular Music – University of Liverpool (2021)