Customer service agent
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I am a 21 year old administrative assistant Looking to extend my experience in fields that utilize my proficiency in customer relations, communication, administrative qualities and inbound calling. I’m hoping to be able to contribute to a company in a way that allows me to fully immmerse myself in the goals and performance aims of the company as if it is my own business that I represent, a level of enthusiasm that I have displayed throughout all my previous roles and projects
2 years working as a client relations manager, driving business growth and optimizing service delivery on behalf of 2 software development agencies that were building apps, websites and admin panels followed by 1.5 years combined of customer service and telesales experience for the uk call centre agency Connect Worldwide, as a senior sales agent on multiple sales campaigns, remaining a profitable investment based on a successful track record.
A strategic problem solver, demonstrating leadership skills to implement effective decisions and a persuasive communicator, enhancing client satisfaction.
Currently servicing for Ocean communications, taking a high number of inbound calls, dealing with multiple customer complaints and handling them to an extremely high level, sustaining QA metrics and exponentially skyrocketing improvement in Average handle time (call length) metrics.
For my GCSE’s, studied at Stoke newington school, I studied Maths, English, Biology, Chemistry, Physics, History, French and Drama in which I achieved an A (7) in Maths, a B in English literature and English language, a B (6) in Biology, an A (7) in Chemistry, an A (7) in physics, an A* (8) in History, a B (6) in French and a C (5) in Drama. During this period I was able to discover different proficiencies and proclivities across various subjects, and one of my biggest takeways here was applying consistency and efficient organisation and approach towards learning, revision and practice to be able to balance multiple subjects and excel in all
