Supervisor FOH - Trading Post Coffee Roasters Ltd - 18 Cliffe High St, Lewes BN7 2AH
(2025-10 - 2026-03)
- Support the managing team in the running of a high-volume and fast-paced coffee house on a day-to-day basis. Opening and closing procedures.
- Leading and supporting the team to deliver an excellent guest experience while reflecting high hospitality standards and key points of service (frameworks)
- Actively support a busy front-of-house team and engage and communicate effectively with an equally busy back-of-house team
- Support in the development of front-of-house team members and deliver training where required
- Be the face of positivity and motivate all team members to deliver their best selves at all times
- Contributing to the development of new ideas and insights aimed to improve the efficiency of the front-of-house organisation
Team Leader - Pret A Manger - Queens Road, Brighton BN1 3XP
(2024-08 - 2025-10)
- Leading team and baristas to maintain high service standards in a fast-paced environment.
- Conducting regular security checks and ensure compliance with operational procedures.
- Managing inventory, restock items, and ensure store presentation is consistently maintained.
- Recognized multiple times by mystery shoppers, receiving a £200 bonus for exceptional service.
Team Member - Crêpeaffaire - 35 East St, Brighton BN1 1HL
(2023-09 - 2024-09)
- Delivered outstanding customer service by greeting and assisting customers promptly.
- Coordinated online orders while managing front-of-house operations and team collaboration.
- Prepared food and beverages to high standards, maintaining hygiene and quality controls.
Shift Leader - Caffè Nero - Royal Victoria Place, Tunbridge Wells TN1 2SS
(2021-11 - 2022-04)
- Directed team activities during peak hours to ensure operational flow and service quality.
- Trained and onboarded new staff members, providing feedback for performance improvement.
- Maintained cleanliness and safety standards across all areas of the café.
Store Supervisor - Trespass - Royal Victoria Place, Tunbridge Wells TN1 2SR
(2019-12 - 2020-12)
- Opened and closed store, managing cashing-up and daily banking procedures.
- Delivered team coaching and performance feedback in line with company policies.
- Ensured full compliance with legal and safety regulations.
