Sana Jeong

Friendly and reliable customer service assistant with experience in café and hotel environments in London, Japan, and South Korea. Comfortable communicating in English in daily work situations and providing excellent customer service. Flexible with shifts and able to work as part of a team.

Cafe Assistant at Language School Café (2025-06 – Present)

• Served customers and handled orders in a busy café environment
• Provided friendly customer service in English
• Maintained cleanliness and organization of the workspace
• Worked efficiently during busy periods and supported team members
• Handled cash and card payments
• Assisted with coffee and drink preparation
• Learned drink preparation quickly in a busy environment

Career-track employee (Full-time) at Sotetsu Hotel Management Co., Ltd. (2021-01 – 2024-12)

• Provided front desk service including check-in/out and guest support
• Assisted with back office tasks such as reservations, coordination, and administrative support
• Handled customer inquiries and supported smooth daily operations

Part-time Staff at Paris Baguette (2018-01 – 2019-12)

• Operated till and processed payments accurately and efficiently
• Replenished stock and maintained well-organized displays to enhance product visibility
• Maintained cleanliness and adhered to daily safety standards

BA in TOURISM – HANYANG UNIVERSITY (2017-01 – 2021-12)

Exchange Program – RIKKYO UNIVERSITY (2019-01 – 2020-12)