Sanaa Ali

Motivated and adaptable professional with experience in administration and customer service. Known for strong communication, organisational, and interpersonal skills, with a proven ability to manage tasks efficiently both independently and within a team. After a period of personal development, I am now fully committed to re-entering the workforce in a permanent administrative or customer service role where I can contribute effectively and continue to grow professionally.

Business Support Assistant - Birmingham Children's Trust - Birmingham

(2022-12 - 2025-01)

• Managed confidential data and supported casework administration.
• Answered calls from professionals, enhancing phone etiquette and confidence.
• Used internal software to access and update children's records.
• Handled incoming mail and email communications for social workers.

Receptionist - Oasis Estate Agents

(2022-01 - 2022-02)

• Delivered front-desk customer service and managed property enquiries.
• Handled rent payments, issued receipts, and updated tenancy agreements.
• Scheduled viewings performed credit checks, and listed properties online.

Administrator - Aston Fittings and Flanges

(2021-10 - 2021-11)

• Answered calls, managed stock enquiries, and processed material orders.
• Maintained spreadsheets and organised filing systems.
• Liaised with suppliers and updated order statuses via email.

Administrative Trainee - WMHC

(2021-06 - 2021-09)

• Gained training in Microsoft Office and administrative procedures.
• Responded to customer calls and emails and supported material ordering.
• Completed employability training including CV writing and interview skills.

Sales Representative - Avon

(2021-02 - 2021-03)

• Promoted products and processed customer orders.
• Developed communication and sales skills through direct customer interaction.

Customer Service Level 2 (CACHE) - Monic Education

Health & Social Care Level 2 - South and City College

Childcare Level 1 - South and City College

Travel & Tourism Level 2 - Solihull College

English Functional Skills Level 1 - Solihull College

Maths Entry Level 3 - Solihull College

GCSE - Media Studies - John Henry Newman School

GCSE - English - John Henry Newman School

Health & Social Care Level 1 - John Henry Newman School