Director - Babilinkup (Charity) - Republic of Côte d'Ivoire
(2021-01)
As part of our mission in the Republic of Côte d'Ivoire every year, we organized the "BLUP Charity Edition."
- Fundraising Manager
- Team leader
- Project Manager
- 2024 Construction of a Water Borehole in Korhogo
- 2023 Construction of a new school in Kragui
- 2022 Donations in Hospitals in Abidjan
- 2021 Donation in an orphanage in Abidjan
Business coordinator - BBC world News, Abidjan bureau - Abidjan
(2018-05 - 2022-09)
- Organizing trip for reporting
- Booking transport for reporters
- Stationery and material stock management
- Human resourcing duties such as annual leave and absence record
- Keeping track of mandatory Trainings
- Accountancy duties such as bookkeeping
- Budget forecast and management
- Operating new staff local induction training
- Responsible for visa requests, booking flight and hotel
- Risk assessment and audit management
Administrative assistant - UCL Hospital emergency department - London
(2014-04 - 2017-03)
- Provide administrative cover to the allocated registration/reception area and communicate any problems to the ED team leader or ED admin manager
- Ensure that patients/relatives attending the lower ground floor receive a welcoming, professional, and respectful approach at all times
- Be trained and conversant in PIMS to register and book patients into the department
- Verify all patients' names, current address, GP, school/occupation and next of kin (children and overseas visitor's) and ensure patient information is up to date
- Print discharge letters for patients and general practitioners
- Work closely with nursing, medical, and other colleagues in the department to provide a professional service
- Retrieving key information from Nurse in Charge/Medical team and updating relevant databases
- Deal with telephone calls (24hrs) requests and queries
- Make new/follow up clinic appointments for patients as directed by the Doctor/nursing staff, ensuring patients receive their outpatient appointments at the point of discharge wherever possible or at least by post within two working days of leaving the emergency department
- Notify patients of any urgent, short-notice appointments by telephone
- Direct patients to other departments for tests/appointments
- Perform clinical coding and CAS card filling
- Keep the workstation and back office organized and tidy for staff starting their shifts
PA/Ward administrator - UCL Heart Hospital - London
(2012-06 - 2014-04)
- Managing clinical leads agenda and booking appointments
- Answering phone calls and taking messages
- Providing clerical support for the senior nurses and department, typing minutes, letters, statements, and minutes
- Supporting the clinical leads with verification and validation shifts hours in the E-Rostering system
- Helping with the staff allocation
- Monitoring staff absence and illness using a sheet on excel and E-rostering system
- Support the cardiology consultant with general administrative tasks
- Organizing MDT Meeting and making and typing minutes
- Support the Senior nurses to obtain notes as part of complaints, incidents, and adverse events
- Monitoring and buy clinical supplies using the e-procurement system
- Responsible for ordering all non-clinical stores
- Manage the shared-drive information folders, including version control of the document, including practice tools and labels and ensure that only the latest versions are in circulation
- Ensure staff receive appropriate training for their role and are continually assessed and evaluated as part of their yearly performance measurement process
- As part as working on the ward in intensive care department, keeping the patient board up to date
- Filling patient document
- Booking patients follow up appointment
Ward admin and Project management - Bethlem Royal Hospital - Kent
(2011-10 - 2014-04)
- First point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner
- Deal with patients in a mature manner when speaking to them on the phone and face to face. This may sometimes involve dealing with distressed patients
- Register patient details on Cerner ensuring an important level of data accuracy
- Admit and discharge on Cerner and on EPRS
- Deal with written and telephone enquiries for the Wards as appropriate
- Participate in administration duties such as answering phones, cancellation e-mails, post, date stamping, photocopying, scanning - ensuring referral letters are sent/taken to the appropriate departments
- Booking of hospital transport for patients according to the hospital Transport Policy. Liaise with the Transport team with enquiries
- Provide cover for colleagues during annual leave, sickness, and busy periods
- Be fully competent in the features of the hospital computer system and undergo further training when the systems are updated and as the job requires
- To keep up to date record of staff and visitors' movement in & out of the ward in line with Health & Safety procedures
- Work on renovation project on the ward
- Helping the project team to assess risk and record them
- Manage tidiness and appearance of reception
- Undertaking daily health and safety check (anti ligature risk assessment)
- Highlight any referrals which require urgent attention and deal with them promptly, this can sometimes involve discussions with the medical team directly to arrange where the patient needs to be booked
- Check all the medical records in the morning ensuring all loose pages are filed correctly
- Update white board as per requirements
- Reporting faults and ordering clinical items
Receptionist - King's College Hospital - London
(2010-04 - 2011-01)
- Receive and register injured/trauma patients with accuracy within the agreed timescales
- To direct patients and visitors to different areas of the department
- Booking patients appointments using PIMS, hospital internal software
- Dealing with patients' general enquiries, inquiring, and redirecting them to the relevant hospital area
- Generate GP letters for all other patients from the in-house computer system and prepare ready for posting
- Admission and discharging of patients using PIMS
- Answer the priority telephone line direct from London Ambulance (Medical and Trauma calls)
- Answer telephone calls in a polite and professional manner
- Manage face-to-face enquiries promptly and efficiently
- Create patient notes a track to relevant department for patient admissions
- Patient flow coordinator, ensure that all patients are discharged from the clinical decision unit
Referral Administrator Operator - St Leonard Hospital - London
(2007-10 - 2010-04)
- Input patient's referral on database
- General admin duties, sending mail, faxes, archiving
- Booking patient assessments and follow up appointments
- Liaise with GP surgery and hospital regarding patient referrals
- Discharging patients and keeping their record up to date
- Responsible for sending patients' letters
- Attend meetings and writing minutes
- Other administrative tasks (ensuring internal email, fax, post)
