Sandeep Kaur

Dedicated and compassionate healthcare professional with experience in nursing, patient care, and customer service. Skilled in supporting patients and customers with empathy, professionalism, and efficiency. Experienced in health monitoring, medication administration, teamwork, and maintaining high standards of care within fast-paced environments. Seeking a rewarding position where strong communication, healthcare, and customer service skills can contribute positively to organisational success.

Customer Service Manager at LADBROKES BETTING & GAMING LIMITED (2024-10 – Present)

• Provided excellent customer service in a busy retail betting environment.
• Handled cash transactions and processed betting slips accurately.
• Advised customers on products and services in line with company policies.
• Maintained security procedures and ensured compliance with licensing regulations.

Care Assistant at Ami Homecare (2024-04 – 2025-04)

• Assisted residents with daily living activities including feeding, bathing, and mobility.
• Monitored vital signs and reported health concerns to medical staff.
• Provided emotional support and maintained accurate care records.
• Maintained a clean, safe, and supportive environment for residents.

Staff Nurse at Hero DMC Heart Institute (2021-10 – 2023-07)

• Delivered high-quality nursing care to cardiac patients.
• Administered medications and treatments according to physician instructions.
• Supported doctors during ward rounds and operated advanced medical equipment including Ventilators, BIPAP, and IABP.
• Maintained accurate patient documentation and monitored patient recovery progress.

MSc in Healthcare Leadership – BPP University (2024-02 – 2025-02)

Bachelor in Nursing – APS College of Nursing, India (2015 – 2019)