Sandhya Au

Reliable, enthusiastic and customer-focused professional with over six years of experience leading groups, supporting colleagues and maintaining high standards in fast-paced educational environments. Experienced in training and mentoring individuals, organising daily activities, solving problems calmly under pressure and delivering excellent service. A positive team player with strong communication skills, eager to bring leadership, energy and a passion for customer service to Costa Coffee as a Team Leader.

Retail Sales Executive - Reliance India Mart - Mysore

(2023-01 - 2025-12)

• Delivered excellent customer service by assisting customers with product selection and purchases.
• Achieved daily and monthly sales targets through effective selling techniques and product knowledge.
• Built positive relationships with customers to encourage repeat business.
• Processed cash and card payments accurately using the Point of Sale (POS) system.
• Maintained attractive product displays and ensured shelves were fully stocked.
• Assisted with stock replenishment, inventory checks, and receiving deliveries.
• Handled customer enquiries, complaints, and returns professionally.
• Worked closely with team members to ensure smooth daily store operations.
• Maintained high standards of cleanliness, merchandising, and store present

M.Sc. - Botany - University of Mysore | Maharani science college for women, Mysore (2014-09 - 2016-12)

B.Sc. - Chemistry, Botany, Biotechnology (CBBT) - University of Mysore | Maharani Science college for women, Mysore (2011-09 - 2014-12)