Workshop manager - Lotus - Chiswick
(2025-01)
Service Advisor - Scania GB Heathrow - Heathrow
- Work closely with the Workshop Controller to achieve a smooth well utilised service department.
- Collate all data from service vehicles prior to service (Remote diagnostics and R2C).
- Due the daily scheduling for vehicle inspections, MOTs, safe load passes.
- Provide the highest levels of service to both external and internal customers booking vehicles in for service and repair, reporting defects to customers.
- Generate potential opportunities to sell hours and parts and maximising workshop utilisation.
- Carry out all necessary filing.
- Upsell associated parts and services including fixed price repairs, campaigns and special offers.
- Build and develop customer relationships by providing outstanding customer service, keeping the customer up to date with the job progress, explaining the content of the invoice and conducting vehicle handover on completion of the work.
- Seek feedback from customers by conducting regular follow up calls/surveys as required.
- Ensure all identified work is scheduled to be done either now or booking confirmed for the future.
- Raise job cards/WIPs and maintain workshop planning/diary systems including Customer Compliance System.
- Maintain customer service schedules and monitor that they are correct.
- Monitor job cards and service literature for content and accuracy and maintain a steady flow to the invoice of quality job cards.
- Issue and check sublet order numbers.
- Ensure Health & Safety and safe work practices are met at all times and maintain Dealer Operating Standards (DOS).
Night shift replenisher - Waitrose Esher - Esher
(2021-09 - 2025-01)
Service Manager - BMW Group - THAMES DITTON
(2016-08 - 2022-08)
Service Advisor - HR Owen Maserati
(2015-10 - 2016-08)
- Advised customers of service due on vehicle and additional items needed to be done to maintain life of vehicle.
- Booked parts to vehicles, checked vehicles into the workshop.
Service Advisor - Jaguar Land Rover
(2015-04 - 2015-08)
Service Advisor - Scania GB
(2014-07 - 2015-03)
- Booked in customers for MOT and 6 weekly inspections.
- Advised customers on defects work was carried out over night.
Service Advisor - Rygor Commercials Mercedes-Benz
(2011-11 - 2014-06)
- Create outstanding customer confidence in the service offered Mercedes-Benz by ensuring a professional performance and exceptional commitment to customer care.
- Ensure the highest standard of courtesy and integrity.
- Receive customer enquiries by telephone, email and in person and successfully convert these into firm bookings.
- Maximise service sales.
- Record accurately vehicle information, refer to service histories and effectively follow up prospect customers to secure business.
- Effectively operate the workshop loading system adding work where adequate resources exist.
- Work closely with the workshop controller, sales team, parts department to make sure we satisfy the customers requirements.
Customer Service Representative - Mercedes-Benz
(2008-03 - 2011-01)
- Service advisor: advise customer of service due on vehicle and additional items need to be done to maintain life of vehicle.
- Book parts to vehicles, check vehicle into the workshop.
- Service 24hr recovery supervisor.
- Dealing with customers on a daily basis, face to face and on the phone.
- Booking customers in for service on their vehicles or bodywork, warranty work or contract work.
- Contacting customers after service to listen to positive and negative comments and rectify where possible.
- Invoicing customers bills and presenting itemised bills in service wallets.
- Contacting lapsed customers and service reminder for their yearly service and MOT.
- Present accounts with spreadsheets for outstanding debts on a weekly basis.
- Balance the till log to cash, credit card or BACS transfer.
- Send out letters to customers for promotions.
- Call customers on work that is being carried out their vehicle in the workshop and give an accurate update.
- Liaise with other branches regarding customers vehicles to see if they can help regarding work to be carried out on their vehicles.
