Owner
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Reliable, hardworking and customer-focused professional with extensive experience in online retail business ownership, customer service, administration and childcare. Successfully managed an online women's outerwear business for eight years, overseeing supplier relationships, customer service, order fulfilment and all aspects of daily operations. Highly organised, adaptable and committed to providing excellent service.
Owner - Studio Lux Furs
(2017-01 - 2025-01)
Owner and manager of an online women's luxury outerwear business responsible for all aspects of the company's operation. Managed customer orders from purchase through dispatch, liaised daily with overseas suppliers and manufacturers regarding production, pricing, quality control and shipping, maintained stock levels, created product listings, handled customer enquiries via Facebook, Instagram, email and messaging, resolved complaints and returns professionally, promoted products on social media, managed administration, invoicing and business records. Business closed in 2025.
Nursery Assistant - Bright Horizons - London
(2012-01 - 2017-01)
Provided high-quality childcare in a busy nursery. Planned learning activities, supported children's development, ensured safeguarding and wellbeing, maintained learning records, communicated daily with parents, assisted with meals and personal care, and worked closely with colleagues to create a safe and stimulating environment.
Flexi Nursery Assistant - Lavendale Montessori Nursery - London
(2010-01 - 2012-01)
Supported children across different age groups, delivered learning activities, maintained a safe environment, assisted with routines and meals, communicated with parents and colleagues, and adapted quickly to cover staffing needs.
Receptionist / Administrator - Computer Direct - Hertfordshire
Answered calls, welcomed visitors, managed customer enquiries, processed orders, maintained filing systems, prepared correspondence, organised office records and provided administrative support.
Administrator / Receptionist - Universal Drawing Office - London
(1995-01 - 1998-01)
Provided administrative support, processed orders, maintained filing systems, prepared documents, answered telephones, welcomed clients and supported the smooth day-to-day running of the office.
Senior Stylist / Manageress - Russell Bernards - London
Managed the day-to-day operation of the salon, supervised staff, managed appointments, ordered stock, handled payments, resolved customer issues and delivered exceptional customer service.
Hairdressing Qualification - Hairdressing A Levels & O Levels - English and Italian
