Group Scrum Master – Enterprise Integration Platform - TCS (Client: Jaguar Land Rover) - Warwickshire, UK
(2024-09)
- Directed multiple Scrum teams to ensure consistent Agile adoption and high-quality delivery, while coaching Scrum Masters to maximise maturity, standardisation, and Agile effectiveness across teams.
- Secured £800,000 in new business within 12 months, improving proposal-to-delivery conversion by 15% through effective scoping, proposal development, and opportunity shaping, while strengthening Jaguar Land Rover stakeholder relationships and positioning integration as a key transformation enabler.
- Restored and stabilised manufacturing operations post cyber incident by leading phased integration enablement, applying domain expertise to deliver pragmatic solutions and support rapid operational recovery.
- Facilitated cross-team delivery using Scrum of Scrums, multi-team planning, and retrospectives, resolving dependencies, implementing SAFe, boosting metrics transparency, and enhancing predictability and collaboration.
- Designed the Target Operating Model for the Integration Delivery Centre, defining structure, workflows, and governance frameworks to improve delivery consistency and operational clarity.
- Established Ways of Working, RACI models, and governance structures across engineering and business teams, enforcing delivery standards and accountability to assure consistent execution and quality.
- Increased end-to-end delivery efficiency through value stream mapping and continuous improvement initiatives, reducing bottlenecks and optimising integration workflows and programme performance.
Senior Scrum Master – S/4HANA Implementation - TCS (Client: Jaguar Land Rover) - Warwickshire, UK
(2023-05 - 2024-09)
- Delivered 60+ integration enhancements across IBM ACE, Kafka, MFT, XML Gateway, RabbitMQ, and IBM MQ, strengthening enterprise data exchange, system resilience, and integration stability.
- Led a 20+ member cross-functional Agile team to deliver 30+ applications on schedule, maintaining strong stakeholder engagement and consistent delivery across the lifecycle.
- Cultivated a high-performance, psychologically safe team environment by managing scope changes effectively, setting clear milestones, and enabling MVP-focused delivery outcomes.
- Embedded continuous improvement practices through structured retrospectives and iterative refinement, enhancing delivery efficiency and team effectiveness.
- Established strong senior stakeholder alignment by defining DoR/DoD, acceptance criteria, RACI models, and service ownership structures, enabling informed delivery trade-offs and phased execution.
- Streamlined governance and prioritisation using MoSCoW and improved approval frameworks, guaranteeing timely delivery of MVPs and adherence to best practices.
- Enhanced system reliability and operational efficiency by resolving integration exceptions, increasing data flow consistency, and strengthening observability using Grafana and PagerDuty, while leading deployments, go-lives, and hypercare with zero business disruption and earning a Best Team Award for excellence in delivery.
Senior Scrum Master – ESB to IBM ACE Migration - TCS (Client: Jaguar Land Rover) - Warwickshire, UK
(2021-03 - 2023-04)
- Spearheaded the ACE V11 migration programme, modernising JLR middleware from IBM WMB v7 to App Connect Enterprise (ACE11) and transitioning 320+ interfaces, receiving strong stakeholder and customer endorsement.
- Pioneered Agile DevSecOps integration within the Integration Factory by embedding enhanced delivery practices into established governance and operational frameworks.
- Orchestrated CI/CD pipeline implementation to enable end-to-end automation of integration runtime build and deployment processes, boosting release speed and consistency.
- Acted as servant leader for a 36-member cross-regional (UK & India) development team, promoting collaboration, ownership, and continuous delivery improvement.
- Synchronized product owners and project managers on scope definition, prioritisation, and business alignment while driving Agile ceremonies to ensure transparency, focus, and sustained delivery throughput.
- Mentored teams in Scrum and Agile methodologies by eliminating blockers, resolving disputes, and fostering self-sufficiency and cross-functional capability growth.
- Engineered cloud-agnostic, API-led integration solutions using IBM CP4I, DataPower, Kubernetes, and MFT, while expediting release cycles through DevSecOps adoption, CI/CD automation, and RIT-based validation, alongside facilitating governance forums, stakeholder engagement, workshops, and UAT execution.
Product Owner / Business Analyst – Fraud Detection - TCS (Client: Citibank North America) - India
(2010-02 - 2021-02)
- Spearheaded enterprise fraud prevention initiatives across North America, deploying advanced detection capabilities that significantly strengthened risk mitigation and reduced financial exposure.
- Transformed business requirements into structured BRDs, epics, user stories, acceptance criteria, and end-to-end process flows, enabling precise delivery alignment and execution clarity.
- Orchestrated cross-functional discovery through gap analyses, impact assessments, and requirement workshops, guaranteeing robust solution definition and stakeholder consensus.
- Engineered compliant fraud detection workflows aligned with regulatory, governance, and risk management frameworks, improving control accuracy and operational effectiveness.
- Collaborated with product, engineering, data science, and operations teams to deliver automated, intelligent, and customer-centric fraud prevention solutions at scale.
- Directed Agile delivery activities including sprint planning, backlog prioritisation, UAT coordination, deployments, and stakeholder engagement, ensuring seamless end-to-end execution.
- Delivered enterprise-wide fraud and case management rollout across North America, while configuring Actimize capabilities and enhancing IFM functionality through scalable operational enablement.
Business Analyst - TCS (Client: National Securities Depository Limited (NSDL)) - India
Test Manager - TCS (Client: Aviva Life Insurance) - India
