Sania Taj

Possessing excellent customer service skills alongside a vibrant and cooperative work ethic. Seeking a customer orientated position with an innovative and exciting brand - the right blend of personal and professional experiences to be a valuable member of a sales team. Experienced in fast-paced customer orientated environments demanding strong organisational and interpersonal skills.

Committed to excellent customer service with confident and articulate communication. Strong telephone and reception-desk skills with excellent time and diary management. Able to think outside the box, manage multiple tasks, and achieve positive results.

Self-motivated and committed as a hard working and enthusiastic individual.

Door Supervisor - Mitie - Marks & Spencer – Selly Oak, Birmingham

(2024-11 - 2026-02)

• Monitor and protect the store premises effectively by regular patrols.
• Responsible for conflict resolution and ensuring the safety of employees and customers throughout the difficult situations within store.
• Maintained good customer services skills, focusing on interactions with customers to create a safe and welcoming environment.
• Managing all the crisis and emergency situations with full confidence.

Door Supervisor - Mitie - Sainsbury – Cardiff

(2023-10 - 2024-11)

• Showcasing ability to monitor and protect the store premises effectively.
• Responsible for conflict resolution and ensuring the safety of employees and customers throughout the difficult situations within store.
• Maintained good customer services skills, focusing on interactions with customers to create a safe and welcoming environment.
• Handling all the crisis and emergency situations with full confidence.

Security Officer - Bold - Cardiff

(2023-04 - 2023-10)

• Worked as a relief security officer with bold agency covering different sites and maintained the safety of public.
• Confidently dealt with numerous difficult situations occurred on different events/sites.
• Responsible for accurate customer services and interacted with public very polite and welcoming.

Sales Representative - Hussain Fabrics - Cardiff

(2019-11 - 2022-12)

Contract terminated due to store closure

• First point of contact for customers in store – meeting/greeting.
• Responsible for providing a first-class shopping experience in assisting customers with any in-store requirements.
• Managed fitting rooms, provided fashion advice, highlighting recent/upcoming trends and alternative choices.
• Assisted in the visual merchandising of stock and floor moves.
• Working with the retail management team to achieve financial targets and Key Performance Indicators to deliver against retail store goals.

Customer Service Representative - McDonalds - Sloane Square

(2016-11 - 2019-10)

• Maintained an accurate yet fast speed of customer service, especially during rush times.
• Took orders from customers and input their selections into the restaurant's computer systems.
• Partnered with other Crew and Managers to meet target goals during shift.
• Ensured items were well stocked.
• Assembled orders for delivery/takeaway.

Office Administrator - Accounting and Tax Advance - North London

(2016-02 - 2016-10)

Temping contract

• Organising and distributing the daily post.
• Answering telephone and managing switchboard.
• Ordering office stationary supplies.
• Greeting clients.
• Typing up correspondence.
• Filing general files in alphabetical order.
• Managing and distributing deliveries.

ESOL – Level 3 - Government Girls Higher Secondary School, Pakistan