F&B Supervisor - Qatar Airways - Doha, Qatar (Premium Lounges at Hamad International Airport)
(2022-12)
- Assisted Qatar Airways at premium luxury lounges including Louis Vuitton, Emporio Armani, and Fendi.
- Implemented on-the-job training programs to enhance staff skills and maintain service consistency.
- Managed VVIP events and high-profile guest service operations.
- Supervised restaurant floor operations ensuring adherence to 5-star service standards.
- Trained and mentored new staff, maintaining brand quality benchmarks.
- Ensured excellent guest interactions, enhancing satisfaction and repeat business.
- Managed online guest feedback across TripAdvisor, Zomato, and Google platforms.
- Encouraged guests to engage on social media for brand visibility.
Team Leader / Head Waitress - Ramada by Wyndham - Navi Mumbai, India
(2021-09 - 2022-12)
- Led F&B operations for a 5-star property with 2 restaurants and 7 banquet halls (capacity 20–800 pax).
- Allocated responsibilities based on booking volume, session flow, and staffing levels.
- Monitored service quality and coordinated communication with dining managers.
- Achieved the highest guest feedback scores, earning an appreciation letter.
- Streamlined service workflows to improve guest satisfaction and team productivity.
Trainee Team Leader - Sky Suites by Monarch - Navi Mumbai, India
(2020-12 - 2021-08)
- Supported leadership in managing floor service and staff task distribution.
- Handled guest queries and ensured smooth dining operations during peak hours.
- Assisted in coordinating special events and banquets.
Industrial Trainee – F&B Service - Royal Tulip - Navi Mumbai, India
(2019-08 - 2020-01)
- Completed rotational training across multi-cuisine restaurants and banquet operations.
- Hands-on experience in CHINA CHINI, KAHWA Coffee Shop, and BAR MAN 1 restaurant.
- Assisted in large banquet setups, service procedures, and guest handling.
