Sanjana Kulasiri

Customer service and sales assistant with experience in retail and hospitality. Skilled in handling high-volume customer interactions in fast-paced environments across both in-store and online channels. Proven ability to support sales through negotiation, product guidance, and social media-driven customer engagement.

Content Creator & Front Office Assistant at Quara Furniture (2024-01 – 2024-12)

• Handled 30+ customer interactions daily across in-store and online channels
• Delivered personalised service and guided customers through purchase decisions
• Supported sales by negotiating with customers and recommending suitable products
• Assisted with front office operations and daily store activities
• Built Instagram presence to 2,500+ followers within one year
• Generated customer inquiries and contributed to sales through TikTok promotions

Food & Beverage Assistant (Trainee) at Randiya Hotel (2023-01 – 2023-08)

• Delivered service in a fast-paced, high-volume hospitality environment
• Managed guest interactions professionally while maintaining hygiene standards
• Supported smooth service during peak hours and busy periods

BSc in Cyber Security & Digital Forensics – UWE Bristol (2025-01 – 2027-01)

ICT Foundation in ICT – UTS College (2023-01 – 2024-12)