Sanjana Mishra

Compassionate and detail-oriented Administrator with experience supporting healthcare teams and service users in both clinical and community settings. Currently pursuing a BSc in Psychology, combining strong administrative expertise with a deep interest in mental health and patient wellbeing. Skilled in data accuracy, confidentiality, and clear communication with service users and multidisciplinary teams.

Office Administrator at Impellus Ltd (2025-04 – Present)

• Coordinate training administration and ensure smooth delivery of sessions for clients across the healthcare and corporate sectors.
• Maintain accurate delegate and client records on Salesforce, ensuring compliance with data protection standards.
• Provide excellent customer service and support throughout the participant journey.

Office Administrator at Sama Healthcare (2024-06 – 2025-03)

• Supported communication between healthcare professionals and service users, ensuring clarity and professionalism.
• Created and maintained accurate medical and care records for service users.
• Assisted in recruitment and training processes for new staff, fostering smooth onboarding.
• Supported a new service launch within the organisation's transport division.

Volunteer at Friends of Bright Eyes (2021-01 – 2021-03)

• Assisted children with special needs during recreational and sensory activities, encouraging social interaction and emotional wellbeing.
• Fostered a safe, inclusive environment through patience, empathy, and active engagement.

Business Development Manager at JPA Workspaces (2023-04 – 2024-03)

• Organised daily office operations and supported marketing and database management.

Client Support Executive at Step Change Outsourcing (2021-08 – 2022-08)

• Delivered client support and achieved recognition for exceeding performance and compliance targets.

BSc in Psychology – Birkbeck, University of London (2022)

BTEC Level 3 in Biomedical Sciences – Luton Sixth Form College (2019 – 2021)