Saphire Bange

A confident public speaker with a proven record of building rapport and relationships with people, displaying strong communication skills with the ability to acclimatise to individual needs. Aspirations include working with people to support them to overcome challenges and empowering them to prosper with a positive outlook.

Part-time Beauty Advisor/Sales at No7 – Boots (2025-11 – Present)

• Deliver personalised beauty consultations, assessing customers' needs and recommending suitable No7 skincare and beauty products
• Provide customer service, active listening and a friendly, professional approach
• Achieve and contribute to sales targets
• Maintain strong knowledge of No7 products, skincare ingredients, launches and promotions to provide accurate and up-to-date advice
• Carry out demonstrations and product applications where appropriate
• Maintain high standards of counter presentation, visual merchandising, cleanliness and stock availability
• Handle customer queries and resolve concerns professionally
• Work collaboratively with the wider Boots team to support daily operations, promotions and overall store performance
• Keep up to date with beauty and skincare trends, as well as all relevant training

Trainer and Assessor at The BCF Group (2023-05 – 2024-05)

• Trainer delivering Leadership and Management, Coaching and Mentoring, Train the Trainer and First Line Manager courses
• Coaching delegates through to receiving their end qualification
• Marking assignment work and arranging Zoom calls to provide feedback
• Blogs and producing social media content
• Camera work and autocue for the online course content
• Course development and revamping
• Training neurodivergent learners
• Media training

Apprenticeship Manager at Dexters Estate Agents (2021-11 – 2023-02)

• Coaching a caseload of learners through qualifications, maintaining a 75% distinction rate with the rest achieving passes
• Managing a team of 4 coaches and overlooking the progress of all active learners
• Offering advice and guidance on safeguarding issues
• Creating a range of industry and apprenticeship specific coaching material and information sheets
• Creating and delivering workshops
• Being a programme lead for Business Administration level 3 qualification
• Being an Ofsted contact. Leading the team through its first Ofsted monitoring visit and securing a 'brilliant result'
• Developing Quality Improvement Plans and Self-Assessment Plans
• Reviewing End Point Assessment work and providing feedback
• Standardising material and ensuring compliance with Ofsted, property legislation and internal company procedures
• Interviewing candidates for coaching roles
• Enrolling all new starters onto one of three programmes offered

Skills and Development Coach at First Intuition (2019-07 – 2021-07)

• Conducting progress reviews and monitoring learner progression
• Diary management and booking reviews
• Maintaining strong client relationships and solving queries
• Reviewing development tasks and End Point Assessment work
• Referring safeguarding cases and supporting learners through difficulties
• Leading skills days and workshops
• Discussion around Prevent and British Values, - and keeping up to date with current affairs
• Being part of the school leavers team, involving school and college visits to promote apprenticeships

Healthcare Consultant at Bupa (2017-10 – 2019-03)

• Pre-authorising treatments whilst following eligibility guidelines
• Claims queries and member financials
• Communicating with members and medical professionals
• Handling, investigating and resolving complaints whilst following internal company procedures
• Following strict data protection guidelines
• Finding suitable consultants and hospitals for members
• Assessing medical reports
• Working towards statistics and quality goals
• Coaching new recruits and feeding back quality audits to maintain high service standards

Receptionist/Reservationist at Brooklands Hotel and Spa (2016-12 – 2017-06)

• Taking phone calls
• Meeting and greeting guests and handling reservations
• Promoting packages and up-selling
• Organising guests' special requests
• Looking after the hotel 'VIP's'
• Handling complaints
• Dealing with financial issues
• General customer service

Part-Time Food and Beverage Assistant at The Runnymede on Thames (2015-06 – 2016-08)

Whilst studying at University

• Serving customers
• Organising and hosting various packages and functions
• Managing a lounge area in the spa department
• Stock ordering
• Cashing up
• General maintenance of the front of house area as well as a small kitchen/stock room
• Implementing and understanding the correct health, safety and hygiene practices and deal with customer queries

BSc 1st Class Honours in Culinary Arts Management – University of West London A Levels in Psychology, Sociology, English Literature and Biology – The Green School, Isleworth

GCSEs in Maths, English, Biology, Physics, Chemistry, Drama, Food Technology, Spanish, P.E, I.T and R.E