Sapna Kakkar

Versatile professional with a strong track record in customer service, retail, and administration. Combines hands-on experience with renewed focus through ongoing study. Skilled in client relations, office operations, and team collaboration.

Student - Career Break – Attending college Course

(2025-09)

• Pursuing structured academic coursework to sharpen professional and technical skills
• Developing knowledge applicable to administration, communication, and workplace efficiency
• Demonstrated commitment to continuous professional development and self-improvement

Sales Floor Volunteer - British Heart Foundation

• Delivered high-quality customer service on the shop floor, resolving enquiries promptly and professionally
• Maintained organised, visually appealing displays and a clean retail environment to drive customer engagement
• Collaborated with staff and volunteers to ensure smooth daily operations in a busy, customer-facing setting

Volunteer - RSPCA

• Assisted customers with product enquiries, ensuring polite, efficient and helpful service at all times
• Processed and organised donated stock, including steaming and arranging clothing to maintain presentation standards
• Supported the shop manager with stock reorganisation, improving accessibility and overall store appearance

Administrative Assistant - The JGA Group

(2014-11 - 2014-12)

• Handled data entry, document formatting, and filing using Microsoft Word, Excel, and PowerPoint while ensuring data protection compliance

Field Sales Representative - U Shop Tax Free

(2014-11 - 2014-11)

• Drove field sales across London, onboarding retailers onto a Tax-Free Service and preparing weekly performance reports

Sales Assistant - P&A Enterprise LTD UK

(2012-03 - 2012-08)

• Delivered end-to-end retail support including customer service, cash handling, stock management, and online wholesale sales via eBay

Sales Assistant - Milan Store

(2004-01 - 2006-12)

• Provided consistent customer service, processed transactions accurately, and managed inventory across a fast-paced retail environment

Nursery Assistant - Parkfield Playgroup

(2003-12 - 2003-12)

• Supported daily nursery operations including scheduling, front-desk reception, and clear communication with staff, parents, and visitors

Functional Skills Mathematics Level 1 - Mathematics - Uxbridge College (2025-09)

Diploma in Human Resources Practice - Human Resources - Ealing Green College (2019-08 - 2020-08)

BTEC First In ICT Practitioners - Information and Communications Technology - Uxbridge College, Uxbridge Campus (2008-09 - 2009-07)

GCSE - Uxbridge College, Uxbridge Campus (2007-09 - 2008-07)