Temporary Facilities Coordinator / Event Planner - Avison Young
(2025-09 - 2026-01)
Overseeing day-to-day running of facilities and events that happen within the building.
- Responsible for actioning efficiency and safety of 13 floors each with at least 2 tenants each.
- Enacting effective written and verbal communication other facilities managers and tenants
- Planning and onboarding over 18 large scale events with an average csat score of 96.5
- Performing scheduled and adhoc payments to events vendors and design software companies
- Spearheaded continuous improvement by introducing a checklist for well-planned event and 4 new success metrics
- Assisted a Data migration project by acting as an SME
Senior Leasehold Coordinator / Client Services Accounts Assistant - FirstPort
(2024-06 - 2025-09)
Providing administrative support and supervisory assistance to carry out time sensitive procedures on behalf of clients.
- Overseeing the communication of the building safety team to ensure clients and customers receive ongoing support.
- Reviewing legal documents, identification and bank statements while maintaining GDPR and sensitive customer information.
- Liaising with managers, property managers and head of operations for clients and providing updates on a weekly basis.
- Pioneered a data quality initiative to reduce customer complaints – introduced a checklist and dashboard
- Reconciled several bank statements with customer queries
- Introduced kanban board for stages of customer queries and leases
Technical Caseworker - Knights t/a Integrar - Law Firm - Leicester
(2022-06 - 2024-04)
Providing support and guidance to colleagues and managers to effectively manage my own workload while communicating and liaising with customers, clients and third party's.
- Managing a workload of 200-300 files a day, Successfully completing over 200 files in a month.
- Using teamwork and leadership skills to train several colleagues on procedures, processes and software.
- Reconciling Monies sent to and from customers.
- Reviewing legal documentation such as leases, title registers and Deed of covenants while adhering to GDPR regulations.
- Supporting colleagues during periods of absence to maintain accurate data collection and keeping clients updated.
- Raising POs and invoices for transactions relating to but not limited to completing of files ensuring all amounts are exact and processed to third party's and customers.
- Closing and opening files and requesting documentation based on customer information.
- Requesting title checks and copies of leaseholder documentation.
- Launched several data and money handling integrity checks such as, four-eyes check and checklist documentation. Causing dispute cases to drop by 9% and queries to drop by 23%
- Solely responsible for currency transacting with over 23 customers, introduced as a new process initiative
- Inherited, prioritized and actioned a list of over 40 issues and complaints to turndown into 5 open issues.
- Was promoted from Caseworker to Technical Caseworker, dealing with complex files relating to staircasing, statutory declarations, identity checks, deed of trusts etc. Within 6 months due to IT knowledge and memorization of case management system.
