Sports Coach Assistant - Aura MMA - Birmingham, England
(2024-11)
- Plan and deliver a range of mixed martial arts lessons and classes to students of all ages and ability levels
- Remain alert to individual children's needs to maintain a safe learning environment
- Report and act upon notable accidents, incidents, and risks in a timely and accurate manner
- Adapt teaching methods to appropriately address the needs of differing individuals and abilities
- Maintain a clean environment by regularly sanitising equipment and keeping the gym safe and hazard free
- Upholding a high level of customer experience by exhibiting a friendly and courteous manner
- Delivered effective coaching sessions by identifying individual strengths and areas for improvement
- Demonstrated techniques effectively in order for athletes to replicate successfully
- Ensured safety during practice sessions with thorough equipment checks and appropriate warm-ups
- Assisted in organising fundraising events to support club activities
- Created a supportive atmosphere by actively listening to concerns or suggestions from players
Receptionist - Aura MMA - Birmingham, England
(2025-10 - 2026-02)
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery
- Enhanced customer satisfaction by efficiently managing all front desk enquiries
- Assisted with administrative tasks, improving overall functionality of the office
- Delivered front of house duties with warm and professional manner
- Acted as first point of contact for wide range of personnel
- Maintained an organised reception area for a professional business environment
- Kept reception area clean and neat to give visitors positive impression of the company
- Handled appointment scheduling to ensure smooth daily operations
- Streamlined communication channels by promptly forwarding messages to relevant department
- Upheld confidentiality with sensitive information handling procedures
- Provided valuable support during busy periods, contributing to successful operation under high pressure
- Managed phone calls, resulting in effective communication flow within the company
Customer Service Assistant - Café Aurora - London, England
(2024-05 - 2025-11)
- Greeted and served hundreds of customers daily, while taking customer's beverage orders
- Serve customers on the till, address their requests and requirements to ensure a consistently smooth operation
- Explained menu products and nutritional information, while making recommendations where appropriate
- Performed regular and thorough cleaning to maintain food safety guidelines and regulations
- Monitored the dining area to ensure seating availability and comfortability of guests during events
- Communicate frequently with store colleagues to maintain product availability and serve customers timely
- Resolve customer concerns, issues and queries as a first point of contact for the entire store
- Keep up to date with new company promotions, products, policies, and general information
- Handled cash transactions accurately, maintaining financial integrity of the till
- Showcased strong communication skills when explaining promotions or discounts to customers
