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Analytical and detail-oriented professional with experience managing, validating and maintaining complex datasets within health and social care settings. Currently completing an MSc in Computer Science, where I have developed practical skills in SQL, Python and data analysis through academic project work. Experienced in maintaining accurate records, analysing information, producing clear documentation and communicating complex information to both technical and non-technical audiences.
Looking to transition into a Data Analyst role where I can combine my technical skills with my experience supporting data-driven decision-making.
9/9/24-31/3/25 Housing and Benefits advice caseworker Manchester Mind
Maintained accurate client records and supporting documentation using electronic database systems.
Reviewed, updated and validated client information to ensure accuracy and completeness.
Managed sensitive information in accordance with GDPR and confidentiality requirements.
Produced accurate records to support case management and service delivery.
Worked with complex information while managing multiple cases and maintaining a high level of attention to detail.
30/10/18-30/6/24 Link Worker Be Well
Maintained accurate electronic records, case notes, referrals and appointment information using database systems.
Managed a large caseload while ensuring timely and accurate data entry and record maintenance.
Recorded, monitored and updated client information, maintaining data quality and consistency.
Worked with confidential datasets in accordance with GDPR and information governance requirements.
Used Microsoft Office, including Excel, to organise information and support administrative reporting.
Communicated information clearly with healthcare professionals, community organisations and service users.
17/5/18- 25/8/18 Volunteer Advisor Manchester Mind
Maintained client records and supporting documentation accurately.
Assisted clients with benefits, debt and housing enquiries while recording information on internal systems.
Worked with sensitive information and maintained confidentiality.
26/9/17- 8/11/17 Electrical and Gas Administrator One Manchester
Administrative support, tenant record management, document management and Microsoft Office.
10/3/17 – 22/6/17 Dental Nurse Birch Dental Practice
Patient records, appointment administration and confidential record keeping.
17/8/2016-28/2/2017 Tutor Smarter Group Tuition Centre
Tutoring, administration, student records and customer service
21/7/2016-1/3/2017 Voluntary Assistant Cancer Research UK
Customer service, stock control and cash handling.
23/8/2014-27/1/2016 Director Smarter Tutor Ltd
Managed student records, administration, recruitment and business operations.
5/5/2011-26/5/2011 Volunteer Advisor Healthy Living Network
Provided advice and support, maintained records and assisted with customer enquiries.
MSc Computer Science — Manchester Metropolitan University
Completed an MSc dissertation involving data analysis using SQL and Python.
Queried, extracted and organised data using SQL to support analysis.
Used Python to clean, manipulate and analyse datasets.
Identified patterns and trends within the data and interpreted analytical findings.
Produced a detailed technical report presenting methodology, analysis and conclusions.
2012 - 2015 BA (Hons) Social Care
Developed knowledge of social care, mental health and social policy.
Developed counselling, communication and interpersonal skills.
Completed academic and group research relating to social care and community issues.
2010 – 2011 Manchester College
Nursing and Social Sciences Diploma - Level 3 Access
2007-2008 Park Lane College
Science Access Diploma - Level 3 Access Course
2000-2005 William Hulme's Grammar School
6 GCSEs at Grade C including Maths and English
