Executive Travel Consultant - TAG
(2023-07)
- Manage executive and corporate travel using Galileo GDS, including complex domestic and international air, rail and hotel arrangements.
- Use BA Fares and Ticketing Level 1 and 2 knowledge to advise on fares, schedules and travel requirements; research options balancing client requirements, policy and cost.
- Handle group travel and meeting-related requirements, detailed client records, changes, disruption and last-minute requests.
- Liaise with clients and suppliers to deliver professional, discreet, accurate and client-focused travel solutions.
Music Travel Specialist - Altour Entertainment
(2022-06 - 2023-06)
- Manage all tour travel including accommodation, air, ferries, rail and vehicles; own the end-to-end process from researching and quoting through booking/confirming and invoicing.
- Respond to client enquiries and concerns with urgency; independently review reservations for accuracy and quality and proactively correct errors.
- Conduct business in line with procedures, take full ownership of duties and ensure client expectations are exceeded.
- Ensure clients have necessary travel documents and health requirements; maintain each client record through departure, including seats, meal preferences and upgrades.
- Research and provide solutions to travel-related problems and apply current airline rules, regulations, tariffs and fare requirements accurately.
Media Travel Consultant - ATPI
(2022-01 - 2022-06)
- Responsible for travel movements for TV shows, news and drama series covering cast, presenters and crew.
- Used Sabre GDS and in-house systems together with Microsoft Outlook, Teams, Zoom and Google systems to maintain constant contact with production companies.
- Managed a particularly fast-paced ITVX streaming show with constant changes around Greece and its islands; highly commended for work and dedication, including stepping in at night and weekends to keep the show running smoothly.
Reservations Co-ordinator - Middleton Lodge Events Ltd
(2021-02 - 2022-01)
- Made hotel reservations and handled telephone/email enquiries promptly and professionally, maintaining accuracy and attention to detail.
- Monitored seasonal and historical trends and worked towards maximum occupancy, average room rates and RevPAR targets; carried out reception duties and cover when required.
- Handled cancellations and no-shows in line with procedures; co-ordinated wedding hotel reservations and allocations; chased unconfirmed bookings and ensured confirmation/release within policy.
- Quoted rates and promotions in line with revenue strategy; dealt professionally with internal and external customers; completed reservation checks and supported day-to-day reservations operations.
- Handled guest enquiries and resolved customer complaints.
Entertainment Travel Consultant - FROSCH
(2020-05 - 2020-07)
Redundancy due to Covid-19. Managed travel from music tours, TV and movie production through to large sporting events; provided excellent, seamless service and a responsive white-glove VIP experience.
Production & Senior Business Travel Consultant - Carlson Wagonlit Travel
(2016-03 - 2020-03)
Asked in 2016 to oversee Paramount Pictures travel movements for Mission: Impossible 6 – Fallout, Overlord, Sherlock Gnomes, Rocketman and the then-in-production Mission: Impossible 7 & 8. For MI:6 received commendations from Paramount Pictures and won a very prestigious employer award. Also worked on the Out Of Hours Emergency Team.
- Managed highly demanding productions involving very large group travel, airline negotiations, VIP meet-and-greets, ground transportation, hotel bookings, visa arrangements and substantial out-of-business-hours work.
Senior Business Travel Consultant – MTV Networks / Viacom Media Networks / Nickelodeon - Carlson Wagonlit Travel
(2007-02 - 2020-03)
- Handled all aspects of travel for high-profile accounts and events; managed rail, hotel, domestic and multi-sector international air.
- Sourced and organised cost-effective business travel through research, organisation and negotiation with airlines and hotels, in line with company policies and procedures.
- Maintained high levels of administration and organisation; managed group and individual flight bookings, obtained airline group quotes, built fares and ticketed through Galileo and Sabre GDS.
- Worked to company standards and client SLAs in a fast-paced, service-focused corporate environment; responded efficiently to client enquiries and advised on availability, rates and special requirements.
- Processed changed/cancelled arrangements, re-issues and refunds to company standards; handled invoice reconciliation and account administration.
- Single-handedly coordinated over 500 flights, trains and accommodation for MTV Europe Music Awards 2012 in Frankfurt for guests, VIPs, celebrities and production staff, ensuring cost-effective arrangements, changing itineraries and large groups were managed precisely and on time.
- In 2013 worked as part of a team arranging over 200 flights and train reservations for the MTV Europe Music Awards in Amsterdam and regularly liaised with the client to source suitable arrangements for worldwide shows, production staff, cast members and events.
Out of Hours Emergency Travel Consultant - Carlson Wagonlit Travel
(2013-10 - 2019-12)
Alongside the office-based role, worked as an Out Of Hours Emergency Travel Consultant, dealing with global clients from numerous accounts using multi-GDS: Sabre, Galileo and Amadeus.
Holiday Representative - Thomas Cook
(2002-07 - 2007-02)
- Met guests at airports and escorted them to accommodation; organised and hosted welcome meetings, sometimes for up to 400 people.
- Sold and organised resort excursions, activities, car hire and other services; responded to daily client queries and handled lost luggage/passports, allegations of theft or other crimes, room problems, health issues, injuries and deaths.
- Dealt with unforeseen non-client problems including flight delays, coach strikes and weather conditions; resolved conflicts with or between clients.
- Built and maintained relationships with local hoteliers, apartment owners, excursion agents and travel companies; maintained detailed resort/local knowledge and accompanied customers on excursions as a guide.
- Organised and supervised children's activities in a safe environment; took part in and organised daytime/evening entertainment.
- Checked hotel standards and safety procedures; completed risk assessments and health & safety checks; kept basic accounts and records and wrote reports; assisted with support and training of new holiday representatives.
Senior Overseas Administrator – Supply & Service - Airtours Sverige AB
(2000-04 - 2002-05)
- Prepared transfer lists; co-ordinated hotel reservations; dealt with medical cases and repatriation; handled guest complaints and queries by telephone.
- Organised promotional material for holiday representatives; provided information and communicated with local suppliers and UK departments.
- Ensured resort paperwork was completed accurately and within deadlines.
