Sara Mogharbel

Luxury Retail Sales Manager with over 15 years of experience leading high-performing teams within luxury retail, beauty, and premium customer environments. Proven track record of increasing boutique turnover, exceeding sales targets, developing successful teams, and delivering exceptional customer experiences. Skilled in consultative selling, client relationship management, team coaching, KPI delivery, and creating innovative events that drive sales and customer loyalty.

Boutique Manager - Watches of Switzerland (Breitling Boutique)

(2021-01)

• Lead a high-performing luxury retail team, driving consistent year-on-year sales growth through exceptional client service, commercial leadership, and consultative selling.
• Built and maintained strong relationships with VIP and high-net-worth clients, increasing customer loyalty, repeat business, and brand advocacy.
• Winner of the Breitling Incentive Award for achieving the highest Average Selling Price (ASP), wishlist conversion rate, and watch trial performance across the network.
• Recognised as a Best Practice Boutique, delivering excellence in operational standards, team performance, and customer experience.
• Consistently maintained mystery shop scores above 95%, ensuring exceptional service standards and premium brand representation.
• Planned and delivered successful SMART client events, generating significant revenue growth, increasing customer acquisition, and strengthening long-term customer loyalty.
• Analysed KPIs, sales performance, and commercial trends to identify opportunities and implement strategies that improved boutique profitability.
• Managed sales forecasting, financial reporting, stock control, and operational excellence to support business objectives.
• Built, coached, and developed a high-performing team through regular one-to-one meetings, mentoring, and performance reviews, fostering a culture of accountability and ownership.
• Consistently exceeded sales targets, KPIs, and profitability objectives within a highly competitive luxury retail environment.

Sales Manager - Space NK - Kingston

(2016-01 - 2021-12)

Successfully increased boutique turnover through strategic sales planning and team coaching; exceeded sales targets, maintained mystery shop scores above 95%, delivered successful SMART events, and managed budgets, P&L; performance, stock control, and operational excellence.

Territory Area Manager - Sally Salon Services

(2014-01 - 2016-12)

Managed multiple stores, delivering sales growth and consistent KPI achievement while recruiting, coaching, and developing retail teams.

Area Brand Manager – Middle East - Middle East

(2011-01 - 2014-12)

Delivered regional sales campaigns and promotional strategies across multiple markets.

Founder & Owner - GLOW Beauty Salon

(2006-01 - 2010-12)

Built and developed a successful beauty business with a loyal customer base.