Property Manager
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I am a young reliable and enthusiastic person. I pride myself on producing high quality work, and my keen eye for detail. I have developed and can evidence from my traineeship and customer service apprenticeship at The Source Academy. My strengths are my confidence, team work, and helping and supporting others.
Property Manager at Blundells (2024-07 – Present)
I act as a central point of contact, efficiently managing queries from clients and colleagues while ensuring timely resolutions. My role involves coordinating urgent and routine repairs, liaising with tradespeople and contractors, and keeping customers informed throughout the process. I organise safety inspections, manage remedial works, and maintain strong relationships with landlords following regular property visits.
Additionally, I assist customers with tenancy queries, conduct weekly partnership calls with colleagues, and welcome new customers. With a focus on delivering a first-class service, I respond promptly and professionally to all communications, ensuring customer satisfaction and retention. I am committed to meeting personal and team deadlines, maintaining high service levels, and achieving key performance indicators.
I manage a total of 230 properties and since doing this has strengthened my ability to prioritise tasks, streamline processes, and handle high volumes of work efficiently. I have developed excellent problem-solving skills, enabling me to resolve issues quickly while maintaining strong relationships with landlords, tenants, and contractors. My experience in overseeing multiple properties has enhanced my attention to detail, ensuring compliance with regulations, timely maintenance, and high customer satisfaction.
I thrive in a fast-paced environment, using my organisational skills to manage competing demands while delivering a first-class service.
Customer Service at Ant Marketing
I worked at Ant Marketing for 6 months where I helped customers with their queries and worries. Because of my previous experience in The Source Academy I picked up quite well and understood my job role.
Apprentice - Customer Service and Business Administration at The Source Academy (2023-01 – 2023-12)
I did an apprenticeship in customer service and business administration at The Source Academy for 1 year in 2023 which I have now completed. I developed confidence and good customer service skills. My key role was to help individuals get into apprenticeships and to help them focus on their future careers by doing interview prep, CV writing and helped them find placement in their chosen field. I became a team worker in my office and completed any given tasks.
I then went to NCS, and this could be anywhere around the country, and they are taken by coach. During this week the young people stay with their teams and take part in typical residential activities, for example kayaking, rock climbing, surfing and abseiling. This first week is where they get to know their teammates and overcome their fears.
Teaching Assistant at Hartley Brook (2021-04 – 2021-09)
I have successfully completed 6 months voluntary work at Hartley Brook school doing business admin and working around the kids. During my time there I helped with lesson preparation, classroom tasks and completing business administration tasks.
Level 2 in Business – Hillsborough College
GCSE in Health & Social Care
