Contact Centre Advisor - DX Delivery - Brackmills, Northampton
(2022-02)
- Receiving and making calls daily
- Providing solutions to customer and client issues by email, live chat, and telephone from receipt to final resolution and escalating when applicable
- A high level of patience, empathy and understanding is required daily
- Calling the depot and couriers regarding late, missing and go back deliveries
- Processing claims for lost and damaged items
- Processing Daily Reports for various clients
- Training new staff
Caregiver for family member
(2021-01 - 2022-02)
- Provided emotional support
- Gardening, hoovering and occasional laundry, shopping, personal care, and cooking
Testing Clerk - Global Health Tests Limited - Northampton
(2020-10 - 2021-01)
- I ran hair tests throughout the day and sent tests results to customers by email
- Provided a high standard of customer service to members of the public
- A high level of patience, empathy and understanding was required daily
- Opened post and sorted test forms/samples and general office administrative duties
- I had to be fully aware of all updates to the testing systems, to ensure the highest level of quality and service
- I carried out any other duties within the scope, spirit, and purpose of the job as requested by the management team
- Trained new staff and cleaned the office
- Booked courier collections
Support Worker - Accomplish Group Limited - Northampton
(2020-04 - 2020-10)
- Wrote shopping lists, planned weekly meals, and prepared meals with and for clients
- Supported clients with medication, booking appointments and accompanied clients to the GP, hospital, park, nail salon, bank, and shops
- Supported clients in their flats with cooking and cleaning, provided emotional support and engaged in activities with them, getting them to work towards their goals, to live more independently and take control of their lives by creating a person-centred plan
- Encouraged clients to do their personal care/helped them with their personal care, that is bathing and applying creams to the clients' bodies
- Checked client's finances and ensured balances were correct and wrote daily notes for each client
- Photocopied and answered the telephone
- Undertook training and courses relevant to my role and completed necessary paperwork, for example, ABC chart, body chart when there were incidents
- Contacted my manager, clients' families, and Emergency Duty Team if there had been incidents
- Trained new staff
Contact Centre Operative - HRGO Recruitment (Temp)
(2020-02 - 2020-03)
- Dealt with incoming calls from the public regarding booking redeliveries for missed and failed deliveries
- Dealt with enquiries and transferred calls to the correct departments
- Called couriers regarding late and go back deliveries
- Target driven environment
- A high level of patience, empathy and understanding was required daily
Health & Social Care Worker - St Matthews Healthcare
(2019-07 - 2019-10)
- Personal care of Mental Health patients, physically assisted them and changed bed linen
- Accompanied patients on shopping trips, hospital appointments, hair salon appointments, walks, cigarette and vape breaks, family and friends' visits, games, sports, movies, and laundry room
- Interacted with patients - chatted with them, played games, and did various activities with them, supported and encouraged them
- 1:1 observation of high-risk patients
- Collected and returned food trollies to and from the kitchen and served food patients, replenished food stuffs in the wards, made tea/coffee/cold drinks for patients
- Cleaned the dining tables, worktops, fridges, cupboards and moped the floor
- Trained new staff
Contact Centre Advisor - Interaction Recruitment (Temp)
(2019-01 - 2019-06)
- Provided a high standard of customer service to members of the public
- Dealt with various enquiries, complaints and queries regarding TFL products
- TFL product knowledge
- Dealt with a range of customer backgrounds/personalities including customers with language barriers and irate customers
- A high level of patience, empathy and understanding was required daily
- Accuracy when dealing with electronic refunds which was part of the daily job
Admin Assistant - Unitemps - Northampton (Temp)
(2018-06 - 2018-11)
- Data entry, scanning, filing and phone duties
- Reviewed student travel claims ensuring forms had been completed
- Communicated errors to students to ensure quick resolutions for claims
- High standard of attention to detail required
- I had the ability to prioritise workload based on departmental needs
Customer Service Advisor/Data Entry - Nationwide - Northampton (Temp)
(2018-04 - 2018-06)
- Data entry
- Outstanding level of accuracy and speed was required
- Target driven environment
Level 7 Processor - IPSL - Northampton (Temp)
(2018-01 - 2018-04)
- Worked to strict deadlines
- Unbagged and sorted large volumes of cheques
Student Ambassador - Unitemps - Northampton
(2016-01 - 2017-09)
- First point of contact for prospective students so a high level of presentation was required
- Excellent interpersonal and communication skills mandatory
- Participated in various university outings in and around Northampton helping students and answering any questions prospective students had regarding The Northampton University
Administration Assistant - National Grid - Northampton
(2009-05 - 2012-04)
Made redundant
- Accurately inputted safety warning notices on SAP and internal databases, inputted large volumes of engineering job cards with speed and accuracy
- Consulted with customers and engineers by telephone to agree suitable times for Domestic Connections jobs
- Sorted incoming post and distributed to appropriate departments, allocated and recorded safety notices in line with company procedures
- Outstanding communication skills required to effectively communicate with a range of different departments within the business, as well as communicating with incoming queries from members of the public reporting gas issues
- Responsible for maintaining the filing system, keeping it up to date, photocopying as well as mail merge via Excel
- Flexible approach to daily tasks reprioritising workloads at short notice to meet changes in demands and training managers and new staff on work processes
