Client Journey Coordinator at The Owl Therapy Centre (ADHD & Autism Service) (2023-06 – Present)
Provision of full administration support to the ADHD & Medication Service
- Supporting Clinical Leads and Project Managers
- Dealing with incoming & outgoing phone calls with patients, NHS bodies, GPs and other services, always with a polite, positive & helpful manner
- Booking & re scheduling appointments for clinical staff
- Overseeing new private enquiries, emailing out all relevant information, and logging on company database
- Receive and input patient referrals into company system
- Ensure all private enquires for Assessment & Medication are Triaged, outcomes and invoiced in a timely manner. Once paid, patients are entered into the company system, & questionnaires sent out
- Arrange and book patient appointments, informing Clinicians of any cancellations requested
- Managing and actioning ADHD & Medication email inboxes, ensuring they are dealt with in a secure and timely manner
- Uploading patient referrals on to company database
- Quality checking of Patient Assessment & Diagnosis Reports for Clinicians
- Ordering of patient BP Monitors from external company
Office Manager at LANC UK (2021-08 – 2023-02)
Provision of full administrative support to LANC UK (company closed)
- Supervision of 4 Admin Staff
- Overseeing NHS Contracts, ensuring patients Assessment Pathways were dealt with in a timely and professional manner, from booking of initial appointments to follow up appointments, assigning to relevant clinicians, via our Patient Booking & Database System
- Quality checking of Patient Assessment & Diagnosis Reports for Clinicians
- Overseeing Prescriptions are issued and written up in accordance with outcomes and guidelines, as instructed by Clinicians
- Daily contact via email, telephone and face to face with patients and their family members, keeping them updated on Appointments, Outcomes and Progress, ensuring that all queries, complaints and replies were dealt with in a professional, friendly and timely manner
- Update of Monthly Staff Rotas (Admin & Clinicians)
- Dealing with Shared Care Protocol, ensuring that patients have a smooth transition
- Attend weekly SMT Meetings, acting on outcomes that are asked of me to action
Administrator at NHS Pennine Care -Rochdale CMHT (2016-08 – 2021-08)
Provision of full administrative support, to Borough wide Community Mental Health Services.
- Typing of Confidential letters & reports, dealing with enquiries from patients, visitors & staff, ensuring that an efficient, courteous service is offered, and that confidentiality is strictly maintained
- Ordering of all stationery/office equipment, information gathering, copying documents, internal/external post, electronic mails as well as telephone enquiries
- Completing AMHP Referrals, following a telephone request
- Liaison with GPs, Medical Staff, Social Workers, Community Mental Health Nurses, AMHPs, Police, Solicitors, regarding patients
- Collection of information & statistics
- Ensuring all information systems supporting the borough wide CMH Services are updated daily (PARIS/ALLIS)
- Excel/Word & PARIS System
- Minute taking to various sectors
- Integrated working between NHS and Local Authority services
Assistant Accountant (Temp. Contract) at The Coop Group (2016-04 – 2016-07)
- Bank & Balance Sheet Reconciliation
- Aged Creditor Reports
- Monthly Recharges of Rent, Service Charges and adhoc charges to both inter-company and external bodies
- Transaction Variance Analysis
- Daily reports created using Excel (with V-lookup & Pivot Tables)
Assistant Accountant (Temp. Contract) at Calico Group (2015-10 – 2016-03)
- General Administration, Telephone and Email queries daily
- Monthly Management Accounts for Gas Division, Investment & Development
- Variance Analysis
- Monthly and year end out turn forecasting
- Meet with Managers monthly to discuss current issues and cost saving ideas
- Annual Budget Setting
- Excel & Open Accounts
Management Accountant at NHS Property Services (2013-04 – 2015-04)
Made redundant due to Business Re-design
- Invoicing of Service & Rent Charges (Monthly & Quarterly)
- Dealing with external bodies, Local Authorities, Private Clients & GP's
- Production of Monthly Budget Statements for 84 properties covering Manchester, Salford & Trafford
- Chasing of debts
- Meeting managers to discuss current company issues
- Reconciliation of Income/Expenditure
- Costings & Forecasting, Variance Analysis
- Annual Budget setting
- Oracle V12, Excel, Access & Word
Management Accountant at NHS Manchester (1999-01 – 2013-04)
- Production of Monthly Budget Statements
- Reconciliation of Income/Expenditure
- Costings & Forecasting
- Variance Analysis
- Annual Budget setting
- Monthly meetings with Managers to offer advice, & assistance
- Oracle Systems, Excel, Access & Word
Assistant Management Accountant at The Foundation NHS Trust (Stafford) (1990-01 – 1998-12)
- To assist in the production of Monthly Budget Statements
- Weekly reconciliation
- Overseeing PRISM System, (Manpower/HR Database)
- SUN Accounting Systems, Excel & Word
Data Processing Manager at SERCO Operations (1983-01 – 1990-12)
- Overseeing data input for ammunitions fired and tested for NATO
