Sarah Burt

Adaptable professional with experience across administration, business development, operations, sales and customer service. Recent experience includes digital marketing, process improvement and AI-assisted systems development, including designing and building a bespoke CRM and operational tracking system using Google Workspace, ChatGPT and Google Gemini. Strong at identifying business needs, organising complex information and developing practical, user-friendly solutions.

CRM, Marketing & Operations Consultant at Kip McGrath Education Centre – Nottingham South (2026 – Present)

• Designed and built a bespoke CRM and operational tracking system covering student enrolment, parent information, attendance, lesson packages and management reporting.
• Built the system using Google Sheets, Google Forms and Google Apps Script, with automated register workflows, duplicate checks, validation, sorting and lesson-usage tracking.
• Used ChatGPT and Google Gemini as AI-assisted development tools for scripting, formulas, automation, debugging and technical problem-solving.
• Consolidated historic student and attendance information from multiple sources into structured central records and created student/parent summaries.
• Researched CRM, billing and parent-portal solutions, including TutorCruncher, and produced handover guidance for continued use of the system.
• Supported administration, tutor scheduling and parent communications, alongside marketing and promotional activity.
• Created promotional materials and campaigns for tuition programmes, Summer School and GCSE revision, plus tutor recruitment advertising and social media content.

Business Development at Wild About Tan (2023-05 – 2023-12)

• Conducted market research and implemented growth strategies to expand the company's reach.
• Managed social media and developed marketing activity to attract and retain clients.
• Supported service quality and compliance as the business developed.

Operations Manager at Pristine Clean Nottingham and Virtual 2 Reality (2017-06 – 2018-01)

• Organised day-to-day operations and supported efficient service delivery.
• Managed administration and social media for Virtual 2 Reality, supporting small-business clients.

Career Break – Family Management at Self-managed (2008-05 – 2017-06)

• Managed a busy household and family of five, requiring extensive organisation, scheduling, budgeting and coordination.

Insurance Claims Surveyor at Eastwood Construction (2007 – 2008)

Mortgage Advisor and Underwriter at Enable Finance Ltd (2004 – 2007)

Domestic Claims Adviser at Capita Insurance Services (2002 – 2004)

IT Call Manager at EDS Service Desk (1998 – 2001)

Scheduler at Norsk Data (1997 – 1998)

CeMAP 1, 2 and 3 in Financial Services

GNVQ / LCCI Private Secretarial Studies Certificate in Secretarial Studies

RSA I & II – Typing, Text Processing and Word Processing in Typing and Text Processing

GCSE