Sarah Carter

Compassionate and experienced child-focused professional with over 15 years of supporting children and young people in educational settings. Skilled in working with pupils with Special Educational Needs (SEN), social, emotional and behavioural difficulties, and complex learning needs. Hold a Level 2 qualification in Counselling Skills, enabling me to communicate effectively, build trusting relationships, and provide empathetic support to children and families.

Proven ability to promote wellbeing and help children overcome barriers to learning and development. Experienced in behaviour management, safeguarding, and collaborating effectively with families and multidisciplinary professionals. Highly organised, patient, and adaptable, with a strong commitment to inclusion, positive outcomes, and the welfare of every child.

Counter Assistant at Horbury Road Pharmacy (2025-09 – Present)

Pharmacy Counter Assistant at Horbury Road Pharmacy, providing friendly and professional customer service in a busy community pharmacy.

• Assisting customers with over-the-counter medicines and healthcare products
• Processing prescriptions
• Handling cash and card payments
• Managing stock and inventory
• Maintaining accurate records
• Working closely with pharmacists to ensure efficient service delivery while adhering to confidentiality requirements and pharmacy regulations
• Developed strong communication, organisational, and problem-solving skills through daily interaction with patients and healthcare professionals

Specialist Teaching Assistant at Snapethorpe Primary School (2016-09 – 2025-09)

Specialist Behaviour Teaching Assistant in a large primary school working in a specialist provision and supporting children with a range of complex needs. Supported children with Special Educational Needs or extreme behaviour issues. Able to support, motivate and challenge pupils and help them overcome barriers to learning, caused by social, emotional and behaviour problems.

• Hold a NVQ Level 2 qualification for teaching assistant
• Attended training on team teach, safeguarding, dyslexia and numerous inset training sessions to keep up to date with development in education

Prison Officer at G4S (2007 – 2010)

Prison Officer responsible for maintaining the safety, security, and welfare of offenders within a custodial environment.

• Supported offenders across different age groups
• Escorted individuals to and from court
• Worked with external agencies to ensure safety and compliance
• Conducted security checks and searches
• Maintained accurate records and documentation
• Demonstrated strong communication, attention to detail, conflict management, and the ability to remain calm and professional in challenging situations

Travel Agent at Lunn Poly (2004 – 2006)

Responsible for helping customers plan and book holidays, flights, accommodation, and travel packages tailored to their individual needs and budgets.

• Provided excellent customer service by offering advice on destinations, travel requirements, and holiday options
• Managed bookings and processed payments
• Handled customer enquiries
• Ensured all travel documentation was accurate and up to date
• Developed strong communication, sales, organisational, and problem-solving skills while building positive relationships with customers and delivering a high-quality travel experience

Level 2 Certificate in Counselling Skills – TQUK (2025-03)

NVQ Level 2 in Teaching Assistant – Wakefield College (2016)

NVQ Level 2 in Travel and Tourism – Lunn Poly (2006)

Secondary Education – Ossett High School (2004)