Sarah Crowe

Highly experienced travel professional and manager, specialising in curating worldwide travel and concierge within the luxury travel sector. Experienced in leading, developing and motivating teams to deliver exceptional customer service. Proficient in using PC, MAC and travel systems, including GDS (Sabre).

Strong industry knowledge and a passion for travel. Results-driven with a strong sense of ownership and accountability. Consistently achieved sales targets and ranking within the top 10 annual performers.

Experienced in working remotely with American Express and Thomas Cook, with a dedicated home office, quiet working environment and reliable high speed broadband.

Travel & Lifestyle Relationship Manager - American Express

(2016-01 - 2024-12)

• Manage high net worth client portfolios. Creating bespoke tailor made luxury travel, lifestyle and concierge experiences.
• Drive sales and business growth through enquiries, lead generation and proactive follow up.
• Build and maintain strong relationships with high-end suppliers and industry partners.
• Respond promptly and accurately to client enquiries, resolving issues and delivering exceptional customer service.
• Consistently work to KPIs and sales targets, converting opportunities into bookings and maximising revenue.

Tour Operator/Team Manager - Thomas Cook

(2002-01 - 2016-12)

Promoted to Team Manager for the final 3 years, taking responsibilty for leading, coaching and developing the homeworking team.

• Creating tailor made worldwide holidays.
• Being first point of call for Travel Agents and direct passengers, chasing leads to adhere to all targets and KPI's, inbound and outbound reservations, processing payments, contacting suppliers.
• Monitored team KPIs, set objectives and drove continuous performance improvement.
• Conducted one to one meetings, mid-year and annual appraisals, managed work flows and resolved urgent issues effectively.

Graphic Designer/Editorial Assistant - Daily Mirror Group Newspapers

(1999-01 - 2002-12)

• Producing advertisements for various newspapers and supplements, ISDN Production, page layout, copy writing, copy checking, archiving, scanning and editing photographic images.

Graphic Designer/Promotions Assistant - Evening Gazette Blackpool

(1993-01 - 1999-12)

• Producing advertisements for various newspapers and supplements, colour layout, page layout, copy checking, producing bromides, scanning and editing images.
• Organising and attending road shows and events for the Gazette as and when required.

GCSE - Greenlands High School

NVQ 2 - Tour Operations - Blackpool & Fylde College

NVQ 2/3 - ABTA Travel Insurance - Blackpool & Fylde College

NVQ 2/3 - Media Studies - Blackpool & Fylde College