Sarah Darbinson

A highly experienced and versatile Customer Service and Operations professional with over 30 years’ banking service, progressing through roles including Personal Banker, Vault Manager, Regional Advisor, and Caretaker Branch Manager.

Proven track record in team leadership, training, audit compliance, and customer service excellence. Skilled in managing complex administrative processes, supporting and training staff, and driving operational improvements.

Known for a proactive approach, strong attention to detail, and the ability to build trusted relationships across teams and clients

Skills

• Customer service and relationship management
• Team leadership, staff training, and supervision
• Audit compliance and operational oversight
• Staff training and support
• Branch operations and cash handling
• Microsoft Office and internal banking systems
• Integration specialist – assisted with merging Alliance & Leicester staff into Santander during organisational transition
• Problem-solving and conflict resolution
• Communication and stakeholder engagement

Education and training

 

Chichester college of Arts, Science & Technology​​​1991 – 1994

• BTEC National Diploma in Business and Finance

Chichester High School for Girls (Chichester)​​​​1994

• 9 GCSEs including maths and English
• 2 Pitman Word Processing qualifications