People & HR Professional
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Experienced HR Operations Manager with a strong background in operational HR, employee relations support, payroll coordination, onboarding, policy development, and employee wellbeing. Progressed internally from HR Associate to HR Operations Manager, demonstrating strong organisational capability, stakeholder management, and a people-focused approach.
Skilled in supporting managers and employees across the full employee lifecycle within fast-paced environments. Recognised for building positive working relationships, delivering practical solutions, and maintaining a calm, professional, and balanced approach. Passionate about employee wellbeing, engagement, and creating positive workplace cultures that support both people and business needs.
Currently seeking a new opportunity following organisational restructure, with a particular interest in People & Culture focused roles.
HR Operations Manager | Pooling Partners / IPP UK&I
September 2024 – Present
Lead day-to-day HR operational activity across the business.
Provide first-line HR advice across employee relations matters including absence management, wellbeing, conduct, and policy guidance.
Oversee and support payroll activity for approximately 100 employees.
Draft, review, and implement HR policies and procedures.
Coordinate onboarding and employee lifecycle processes.
Lead and support wellbeing and employee engagement initiatives.
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HR Associate | Pooling Partners / IPP UK&I
2020 – September 2024
Supported HR administration and operational activity across the full employee lifecycle.
Coordinated onboarding, contractual changes, and leaver processes.
Supported payroll preparation and HR systems administration.
Assisted managers with HR queries, policies, and absence processes.
ILM Level 3 Certificate in Leadership & Management
CIPD Level 3 Foundation Certificate in People Practice
