Sarah-Jane Pulley

With fifteen years' experience in front-of-house and bar roles, I am a dedicated team player who consistently achieves targets both independently and as part of a group. I excel under pressure, readily embrace new challenges to further develop my skills, and have proven expertise in national telemarketing, business development, and providing support for students undertaking apprenticeships and NVQs. My key strengths include collaborating to meet corporate goals, proactive problem-solving, and effective, efficient decision-making.

Bar Supervisor - Needlemakers Arms - Studley

(2022-02)

As the designated supervisor and holder of a Personal Licence, I am responsible for overseeing the daily operations of the bar.

• Opening and closing the premises
• Maintaining high standards of cleanliness and hygiene
• Managing barrel changes, stock rotation, and placing orders
• Handling deliveries and cash transactions
• Training new staff as required

Goods-In Operative - Toolstation - Redditch

(2018-08 - 2021)

I ensured the accurate dispatch of orders to more than 300 branches, utilising extranet and barcode systems.

• Managing the movement of high volumes of pallets
• Sorting and organising warehouse stock
• Supporting both dispatch and picking operations
• Providing training for new staff
• Assisting with office duties during peak periods

Sabbatical - Personal

(2017-01 - 2018-07)

During this period, I took time off to focus on family responsibilities, specifically supporting my son as he transitioned to school.

Elections Assistant - Solihull Metropolitan Borough Council

(2016-09 - 2016-12)

I provided clerical support to the Elections and Registration Officer.

• Maintaining and updating electoral records
• Assisting in the administration of elections
• Contributing to the development of schemes aimed at increasing voter turnout
• Managing service voters' records
• Preparing statutory documentation for the electoral canvass
• Processing registrations

Barmaid - The Fleece Inn - Redditch

(2013-02 - 2016-07)

• Opening and closing duties
• Delivering excellent customer service
• Managing the cellar
• Handling barrel and gas cylinder changes
• Ensuring compliance with health and safety regulations

Payment Negotiator - Top Service Ltd - Redditch

(2012-03 - 2013-01)

I was responsible for managing between 50 and 80 client files each day, negotiating payment settlements or instalment plans for clients in the construction industry.

• Maintaining detailed file records
• Providing regular updates to clients

Senior Account Manager / Team Leader - Danu Marketing - Redditch

(2009-12 - 2012-03)

I managed client portfolios, consistently achieved sales targets, and developed lasting client relationships.

• Carrying out administrative tasks
• Sourcing new business leads
• Conducting interviews and training
• Supporting my team in achieving objectives

Research Consultant - J2 Profit - Redditch

(2007-12 - 2009)

• Conducting research interviews
• Arranging employer appointments
• Carrying out surveys
• Training new staff to meet project goals
• Maintaining high quality standards throughout

Barmaid/Waitress - Astwoodbank - Redditch

(2007 - 2008)

Barmaid - The Bell & White Lion - Redditch

(2005 - 2007)

Chamber Maid - The Green Dragon - Sambourne

(2003 - 2005)

Kennels Assistant - The Kennels, Oak Farm - Sambourne

(1999 - 2003)

Pensby Sixth Form

NVQ Level 2 - Business Administration (2009)

NVQ Level 2 - Customer Service (2009)

NVQ Level 1 - Travel and Tourism (1996)