Senior Data Analyst - Citypress Ltd
(2011-08)
- Data account management of 70+ high profile clients' accounts.
- Coordinating, monitoring, and maintaining accounts.
- Email Inbox Management of a team of six.
- Co-ordinating workloads for junior members of the team
- Auditor of data management with an expertise in picking up inconsistencies/errors during reporting periods.
- Efficiently managing personal and shared team mailboxes, and diary management.
- Generating clear and concise reports to time sensitive deadlines.
- Working proficiently across various MS Office medians (word, excel, outlook, teams, PowerPoint, Sharepoint)
- Using strong interpersonal and communication skills to liaise with clients and external teams effectively and professionally.
- Working proactively with initiative and creativity to clearly showcase and summarise report findings in client meetings.
- Supporting the wider team through delegation, offering support and training.
- Acting as first point of contact for all media monitoring, coverage and supporting client queries/issues.
- Assisting with methodological recommendations based on existing knowledge of the client data and best-practice measurement.
- Reviewing the quality of junior members work and offering support where required.
Administrative Assistant - The Hill Group – MRI Network
(2011-06 - 2011-08)
- Diary Entries of consultants' pitches
- Managing and directing telephone calls.
- Preparing Interview packs for candidates
- Contacting potential clients.
- Managing/ scheduling team meetings.
- Working accurately and efficiently to file documents sensitively.
- Liaising with clients and answering queries promptly and accurately.
- Assisting consultants with projects.
- Updating, inputting, and recording detailed and basic analysis spreadsheets
- Handling personal documentation sensitively and confidentially.
- Using in house databases, MS Office Suite and company intranet.
Data Coder - Search Consultancy – UK Data Capture
(2011-04 - 2011-06)
- Collecting and analysing national personal data for government CENSUS project.
- Management and monitoring of electronic data filing/management.
- Working with close attention to detail, working with accuracy and efficiently to manage large amounts of data appropriately.
Customer Service Representative - Standard Life Healthcare
(2007-06 - 2009-10)
- Providing excellent customer services through use of strong interpersonal and communication skills on the telephone and via email.
- Record, maintain, complete and create concise and accurate records of customer queries.
- Assess assigned cases by obtaining and analysing relevant information.
- Proactively resolved customer queries and ensured customer retention.
- Working proactively to maintain and update my own knowledge of FSA regulations, company products, processes and procedures.
- Working collaboratively with team members.
Administration Assistant - Ministry of Defence, PPPA
(2003-03 - 2007-06)
- Ownership of pension accounts of employees – dealing with enquiries
- Liaising with internal staff & external clients in a professional and sensitive manner.
- Management of new civil service employee files and handling
- Data entry of all employee information and handling confidential records
- Integral part of a scanning project, involving converting paper files into electronic files using scanners.
- Filing sensitive record (physical copies and electronic.
- Maintaining strictest confidentiality of all tasks and roles required outside of the workplace.
- Independently working to meet goals whilst maintaining a high level of performance.
- Supporting team members to meet deadlines, offering support and training.
Receptionist - Torkington Lodge (Social Services)
(2001-12 - 2001-03)
