Sarah Louise

An enthusiastic professional with excellent customer service and communication skills and a keen interest in sales. Highly organized with an ability to prioritize tasks, manage multiple projects, and maintain accuracy in a fast-paced environment. Track record of success in providing customers with an exceptional banking experience, including handling customer inquiries, identifying customer needs, and providing financial solutions.

Dedicated and compassionate individual adept at providing competent emergency medical care within scope of practice. Proficient in performing various supervised life-saving treatments and coordinating patient care with other healthcare professionals. Committed to providing compassionate, evidence-based patient care.

Gained a Certificate of Higher Education in Health Science (Pre Hospital Emergency Care).

Paramedic Student - Staffordshire University

(2021-09 - 2024-08)

• Utilized advanced airway techniques, such as endotracheal intubation and supraglottic airways.
• Restored and stabilized heart rhythm on pulseless, nonbreathing patients.
• Demonstrated excellent organizational skills to manage multiple priorities and effectively respond to medical emergencies.
• Delivered patient care according to clinical protocols and safety requirements.
• Initiated advanced and basic life support by following protocols and physician orders.
• Reported essential changes in patient's condition to medical staff in order to ensure efficient and comprehensive care.
• Assessed call situation to determine best course of action and appropriate protocol.
• Established a strong rapport with patients and their families while providing compassionate care.
• Monitored trauma, critical, and cardiac patients while appropriately responding to symptoms before hospital arrival.
• Activated intravenous fluids to administer medication or drugs or to replace lost fluids.
• Communicated with facility to receive medical direction and provide critical information.
• Transported injured or ill individuals safely to hospital facilities for further treatment.
• Administered drugs, orally, and by injection and performed intravenous procedures.
• Performed emergency pharmacological interventions.

Customer Advisor - Lloyds Banking Group - London

(2019-02 - 2021-10)

• Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
• Built sustainable relationships and trust with customer accounts using open and interactive communication.
• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
• Made appropriate account corrections to resolve customer problems.
• Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
• Greeted customers with professionalism and friendly and courteous demeanor.
• Guided customers in selecting appropriate financial products for individual needs.
• Supported exceptional customer service with prompt acknowledgment and accurate account services.
• Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions.

Receptionist - Rose and Crown - Snettisham

(2016-02 - 2018-12)

• Provided typing, word processing, and clerical support and assisted with special projects.
• Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
• Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
• Displayed pleasant and professional voice and demeanor, positively representing organization.
• Checked visitors in and directed or escorted to appropriate departments and personnel.
• Maintained detailed and accurate records of visitor requests and of calls received.
• Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
• Transmitted information and documents to customers via computer and mail.
• Maintained office and faculty supplies to keep optimum stock on hand.

Certificate of Higher Education - Paramedic Science - Staffordshire University

Access to Higher Education Diploma - College of West Anglia

Certificate of Higher Education - Criminology - Anglia Ruskin University

GCSE - Sprowston High School

Functional Skills - Level 2 Maths - Learndirect