Sarah Macleod

A highly organised and dependable Accounts Assistant and Business Administrator with over 10 years of combined experience in accounts, administration, customer service and office support roles. Experienced in sales and purchase ledger, invoice processing, bank reconciliations, credit control, cash handling and maintaining accurate financial records within fast-paced business environments. Holding an SVQ Level 3 in Business Administration, I have developed strong analytical and organisational skills, with a keen eye for detail and a commitment to accuracy.

I am confident using Microsoft Office packages and internal accounting systems, and I take pride in producing high-quality work while meeting strict deadlines. Throughout my career, I have built a reputation for being reliable, approachable and professional, with the ability to work effectively both independently and as part of a team. My strong customer service background, combined with my accounts and administration expertise, enables me to communicate confidently with colleagues, customers and suppliers at all levels.

Accounts Assistant - Highland Industrial Supplies - Inverness

(2025-08)

• Putting through invoices on our system Docuware.
• Processing overtime and weekly times to managers for all staff at each depot.
• Querying invoices with managers and sales.

Assistant Manager - Harry Gow - Inverness

(2025-04 - 2025-08)

• Cashing up
• Petty cash
• Daily cleaning
• Preparing food
• Stock count
• Dealing with complaints

Accounts Assistant - Arnold Clark - Inverness

(2020-02 - 2025-03)

• Cash handling.
• Paying invoices.
• Processing invoices.
• Processing cheques.
• Use of Word and Excel
• Use of companies own programmes.
• Credit control
• Bank Reconciliation
• Processing refunds.

Bar Staff - Hootananny

(2019-11 - 2020-03)

• Serving hot food
• Serving customers
• Handling cash
• Following strict alcohol guidelines

Bar, Waitress and Reception - Chieftain Hotel

(2019-07 - 2019-11)

Bar, Restaurant and Reception

• Serving hot food
• Serving customers
• Handling cash
• Following strict alcohol guidelines
• Preparing function room and bars for events
• Dealing with hotel guests (checking them in and taking payments)

Store Supervisor - Spar (CJ Lang)

(2019-03 - 2019-07)

• Cash Handling
• Opening and closing the shop.
• Banking
• Stocking the fridges, shelves and tills
• Dealing with complaints
• Managing staff
• Food preparation.
• Customer interaction.

Coffee Shop Assistant / Barista - National Trust Scotland - Scotland, UK

(2018-06 - 2019-01)

• Cash Handling
• Opening and closing the shop.
• Cleaning
• Stocking the fridges and tills
• Dealing with complaints
• Making coffee and serving hot and cold food.
• Food preparation.
• Customer interaction.

Business Administrator - Edmundson Electrical

(2015-07 - 2018-05)

• Cash reconciliation
• Money Handling / Banking
• Processing invoices
• Managing the telephone (taking messages, forwarding calls onto the correct person)
• Keeping the filing well organized
• Managing the post
• Using spreadsheets to track company expenses
• Taking over the phone payments of customers
• Sending faxes and emails
• Building relationships with suppliers and customers

SVQ 3 Business and Administration - Business and Administration - Edmundson Electrical (2016-05)

SVQ 2 Retail Skills - Retail Skills - Dunelm (2014-02)

Drama - Drama - Culloden Academy (2012-08)

Art and Design - Art and Design - Culloden Academy (2012-08)

Mathematics - Mathematics - Culloden Academy (2012-08)

Geography - Geography - Culloden Academy (2012-08)

Craft and Design - Craft and Design - Culloden Academy (2012-08)

Administration - Administration - Culloden Academy (2012-08)

English - English - Culloden Academy (2012-08)