Business Owner - Self Employed
(2019)
Since having my daughter in 2019 I have been self employed and run a small business selling hand sewn goods. I have since had another child. I'm really proud of how far I've come with my business and plan to continue working on this venture.
Facilities Officer - UPP Ltd in partnership with Nottingham Trent - Byron Halls, Nottingham city centre
(2017-06 - 2019-08)
Working at student accommodation, Byron Halls based in Nottingham city centre. Byron Halls has a 550 student capacity when full and is the largest halls of residence UPP manage within Nottingham.
- Running the main reception desk and being the first point of contact for any student enquiries.
- Working on a set shift pattern including days, evenings and night shifts.
- Responding to fire alarm activations making sure students are safe, the fire systems are working and logging incident reports.
- Sorting post and completing admin tasks when required.
- Being a point of contact for any concerns such as bullying, drug use, mental health. Logging reports of incidents whilst keeping all information confidential.
- Carrying out patrols of building checking doors, windows, security gates.
- Completing water checks throughout building.
- Completing training courses.
Support Worker - Mencap
(2016-08 - 2017-03)
Working within a residential environment providing support to 9 service users. I have completed the following training - Manual Handling, Fire Safety, First Aid, Safeguarding, Medication Administration, Finance.
- Personal care
- Providing emotional and physical support
- Administering medication, stock checking
- Support with finances, bills and letters
- Support with cleaning, cooking, washing
- Completing daily record sheets recording mood and behaviours, any significant changes and any information following appointments
- Supporting service users out into the community for every day tasks as well as leisure activities
- Completing administration tasks
Customer services Advisor - Metropolitan Housing Trust
(2012-08 - 2016-08)
Previously working day time shifts within the customer service centre, I then moved to out of hours, working independently on night shifts in a team of two.
- Deal with customer queries at the first point of contact including responding to telephone calls, emails, written correspondence.
- Ability to understand and retain large amounts of technical repairs and contractor knowledge.
- Ability to use appropriate questioning to accurately diagnose repairs on the first point of contact and prioritise them correctly according to their level of severity.
- Excellent telephone manner and experience of communicating professionally with a diverse customer group.
- Ability to remain calm when dealing with emotional, difficult or distressed people.
- Carry out general administration relating to the Customer Service Centre and on behalf of Housing and Asset Management Team.
- Ensure ongoing repairs and contractor process knowledge is up to date.
- Implement agreed changes and provide feedback as required.
- Logging anti social behaviour cases onto the system.
Customer Advisor – Building Society - The Nottingham Building Society
(2011-08 - 2012-08)
Working at the Nottingham Building Society covering maternity leave for a year I developed skills within the financial industry. I have attended different training courses within the company.
- Carry out customer transactions using the branch system in an accurate and timely manner
- Adhere to cash control, audit and security standards
- Maintain personal sales log and development plan
- Provide excellent customer service to customers in branch, via the phone and internet and pro-actively follow up all enquiries
- Achieve sales and appointment generation targets as agreed with the Branch Manager
- To support the branch team, carrying out the duties of a property services adviser when required
Central Recoveries Team Account Manager - Welcome Finance Limited
(2009-10 - 2011-02)
- Working in a call centre environment taking inbound and outbound calls regarding arrears on customers personal and higher purchase loans.
- Being polite and sympathetic to customer's circumstances whilst advising them on their account situation, calculating and advising on their interest rates and the best possible ways for them to pay their debt back. Setting up payment plans.
- Taking instant payments, setting up direct debits and post-dated card payments, in line with their pay dates.
- Working to personal daily targets and working within a team to hit company targets.
- Using computers on a daily basis. Programs such as Siebel, Teller, Microsoft word, excel and email.
Waitress, Bar Maid, Room service - Crowne Plaza Hotel Nottingham
(2004-09 - 2009-07)
Working at Crowne Plaza Hotel I covered various shift patterns. Morning breakfast, lunch and evening functions within the banquet for large functions and the restaurants within the hotel.
- Serving customer's food and drinks to a 5 star standard.
- Organising and preparing tables, drinks and displays for functions such as company staff parties, business meetings and weddings.
- Developing skills and participating in work training such as Health and Safety in the work place and food hygiene.
- Covering room service delivery.
