Checkout Team Leader - Wm Morrisons Supermarkets - Leeds
(2020-04)
- Ensuring customer satisfaction is met.
- Running of checkouts meeting store scan rates, wait times and customer service standards are passed daily.
- Managing a large number of staff daily managing breaks and staff needs.
- Assisting the checkout operators with queries and issues.
- Reporting issues correctly and resolving them promptly.
- Closer of the checkouts on an evening securely following procedures.
- Meeting daily tasks and completing paperwork.
Cleaning - Various Companies - Leeds, AL
(2010-10)
Dedicated with 13 years plus in commercial and residential environments. Proficient in various cleaning techniques including dusting, mopping and disinfecting. Known for delivering exceptional results and exceeding client expectations. Knowledge of correct usage of cleaning products, chemicals, COSHH, PPE and equipment.
Grocery Manager - Wm Morrisons Supermarkets - Leeds
(2016-04 - 2020-04)
- Worked as part of a management team undergoing tasks to ensure the smooth running and replenishment of the store.
- Managed a team of employees within the store to carry out day to day tasks and completion of training and running of the store.
- Ensured all daily checks and paperwork was completed.
- Dealt with customer queries, issues and provided excellent customer service to ensure customer satisfaction was met.
- Oversaw a successful running of a store including opening up and closing ensure safety to staff and customers and security procedures during shut down of the store.
- Provided training to all staff ensuring they were up dated with policies, procedures and any changes to the running of the department.
- Completed section checks to provide good stock levels in store.
- Delegated tasks daily and completion of deliveries.
Health & Beauty/Grocery Supervisor - Morrisons Supermarket
(2010-11 - 2016-05)
- Manage a team of five staff
- Weekly shift patterns and holiday leave
- Stock ordering
- Stock control/scanning/availability
- Bi-annual stock taking of high risk products
- Stock rotation
- Organize promotional change overs
- Ensure products are full to capacity on shelves
- Ensure department layouts are completed on time
- Liaise with suppliers
- Security checking
- Legal checking
- Work night shifts on promotional change overs
- Cover other departments if necessary
- Administrative duties
Cash Office Assistant - Morrisons Supermarket
- Daily scheduling of cash to meet requirements of three day rolling forecast.
- Reconciliation of daily takings to till registering to cash received
- Preparation of cash to be received by a security company
- Received change deliveries from a security company
- Ensure sufficient change available for checkouts
Personnel Assistant - Morrisons Supermarket
- Comparison of staff wages to hours worked
- Produced rotas for managers approval
- Checking holiday entitlements to availability
- General administration duties
Customer Service Assistant - Morrisons Supermarket
- Dealing with customers complaints and enquiries in store by telephone
- Dealing with customer returns and providing refunds
- Acceptance of dry cleaning
- Counter sales including selling tobacco products and lottery merchandise
- Covering holidays and sickness on various departments on shop floor
Additional Part-time work - Kippax Band and Social Club
(2007-09 - 2010-11)
- Evening and weekends
- Helped the family business with bar cover and organizing events
Audio Transcriber - Alliance Valuers and Stockbrokers
(2007-09 - 2010-10)
Receiving of audio tapes of pharmaceutical codes and prices transferring by typing into paper based data. This involved working from home using my own initiative, managing my time and working to deadlines.
Administrator - Shulmans Solicitors
(2005-09 - 2007-09)
- Setting up of mortgage applications onto system for solicitors
- Applying for land registry details and searches
- Corresponding with solicitors clients via letters and telephone
- Issuing of equity cheques
- Daily banking responsibilities
- General office duties
