Sarah Roberts

I'm an enthusiastic, creative and have a passion for helping charities and businesses grow. My experience includes everything from retail and FMCG to the charity sector and account management. I have run my own successful artisan ice cream business, Lola's Ices, building strong partnerships and delivering excellent service.

I'm extremely keen about supporting local groups and getting involved in grassroots projects, always looking for ways to bring people together and make a real difference. By blending my business knowledge with a genuine commitment to social impact, I'm keen to help charities and communities thrive with practical solutions and collaborative working.

Manager (Part-Time) - Space - Aylesbury

• Oversee day-to-day operations of community project/ service which promotes better mental wellbeing, ensuring that the drop-in wellbeing groups run 6 days a week. Ensuring a welcoming and inclusive environment for community members and working alongside referrals from social prescribers.
• Coordinate programmes, workshops, and events that improve social connection, wellbeing, and engagement across diverse community members.
• Manage staff, volunteers, and counsellors, to ensure positive project outcomes. Encourage training and support to ensure staff and volunteers meet high standards of service, gain confidence and feel empowered.
• Develop partnerships with local organisations, source funding, collaborate with agencies, charities, and Trustees to expand the centre's reach and impact within the Aylesbury area.

Community Development - Connection Support

(2023 - 2025-09)

• Collaborated with six major charities to address issues related to the cost-of-living crisis, including housing, heating, and food access.
• Provided direct assistance to clients facing homelessness, food insecurity, and overwhelming debt. Partnered with local food banks, housing authorities, and financial counselling services to deliver immediate relief and sustainable solutions. Facilitated access to emergency resources while offering long-term planning strategies to empower individuals during times of hardship, including actionable steps to manage debt, secure affordable housing, and maintain stability amidst economic challenges.
• Provided support to individuals with mental health needs, disabilities, or isolation through referrals and planning tailored to their circumstances.
• Prepared detailed reports for CEOs and executive teams, focusing on key performance indicators and strategic recommendations to support decision-making processes and align organisational goals.
• Demonstrated leadership by mentoring and supporting a diverse team of volunteers, fostering an inclusive environment where contributions were encouraged and valued. Provided clear guidance and ongoing training to ensure volunteers developed confidence in their roles and became ambassadors for clients and community well-being.

Prevention Matters (Part-Time) - Connection Support

(2025-10)

• Continue to work with Connection Support in a part-time capacity, focusing on networking and collaborative prevention initiatives.
• Build and maintain relationships with local organisations, charities, and community groups to deliver preventative support and early intervention solutions.
• Facilitate knowledge sharing and partnership opportunities, ensuring best practices are adopted in community support and prevention programmes.

Founder & Owner (Seasonal Business) - Lola's Ices

(2012)

• Founded and managed a successful seasonal ice cream business catering to weddings, festivals, corporate functions, and charitable events.
• Developed and maintained relationships with over 50 clients over ten years, including prominent organisations such as Formula One, Facebook, Virgin, Pinewood Studios, Botanical Gardens and more.
• Designed and implemented comprehensive business and marketing strategies, targeting events to secure high-value contracts.
• Conducted research and evaluations on sustainable suppliers to ensure optimal quality and value in product offerings.
• Oversaw financial management, including recordkeeping, account reconciliation, and year-end financial processes.
• Implemented staff training programmes emphasising ethical practices, customer service excellence, and operational efficiency.

Account Manager - Mars

(2007 - 2010)

• Managed relationships with retail executives and stakeholders to ensure effective collaboration.
• Coordinated internal and client teams to streamline operations and achieve objectives.
• Led community retail outreach efforts to strengthen brand presence and customer engagement.
• Consistently exceeded sales targets within deadline-driven environments.
• Developed and maintained a robust sales pipeline aligned with organisational revenue goals.
• Adapted strategies to changing market dynamics to ensure continued success.
• Fostered relationships with key stakeholders to drive long-term partnerships and sustainable growth.

Account Manager - Kraft Heinz

(2004 - 2007)

• Managed relationships with retail executives and stakeholders to ensure effective collaboration.
• Coordinated internal and client teams to streamline operations and achieve objectives.
• Led community retail outreach efforts to strengthen brand presence and customer engagement.
• Consistently exceeded sales targets within deadline-driven environments.
• Developed and maintained a robust sales pipeline aligned with organisational revenue goals.
• Adapted strategies to changing market dynamics to ensure continued success.
• Fostered relationships with key stakeholders to drive long-term partnerships and sustainable growth.

Art Therapy - Hertfordshire University

BTEC - Graphic Design - Watford College

GCSEs - Langleybury School

ITEC - Anatomy and Physiology