Sarah Rolls

Driven and adaptable professional with strong leadership and customer service skills, coupled with proven ability to manage teams and improve store operations. Adept in problem-solving and communication, ensuring smooth daily operations and positive customer experiences. Committed to boosting sales and enhancing team performance to achieve business goals.

Enthusiastic Retail Deputy

Manager with knack for driving team performance and enhancing customer experience. Spearheaded multiple store initiatives, leading to improved sales and customer satisfaction. Excellent at fostering collaborative work environment and streamlining operations to boost productivity.

Retail deputy manager at Cardfactory (2019-09 – Present)

• Ensured prompt resolution of customer queries, guaranteeing customer satisfaction and loyalty.
• Handled cash transactions accurately minimising discrepancies at end of day tally.
• Assisted in recruitment process, ensuring competent team members were hired.
• Supervised daily retail operations whilst the Manager was away on holiday or sick leave.
• Managed stock control for efficient store operations.
• Completed administrative tasks such as paperwork related to sales reports and inventory management efficiently.
• Trained new employees, ensuring they quickly adapted to job requirements.

Sales assistant at Sainsburys (2011-04 – 2019-07)

• Customer service
• Cash handling
• Stock replenishment

Bar Management at Banks's Brewery (1998-04 – 2002-03)

• Worked with bar management to implement and enforce responsible drinking practices.
• Adhered to cash and stock control systems to support bar management processes.
• Served alcohol and food to customers.

Diploma of Higher Education in Pub management – Banks's Brewery (2002-03 – 2002-05)

NVQ Level 1 in Health Studies – Milton Keynes College (1996-09 – 1997-07)

GCSEs in Maths, English, Science, Drama – Sir Frank Markham Community School (1996-05 – 1996-05)