Sarah Slowley

Dedicated Collections Advisor with over 3 years of experience in managing income and expenditure assessments, ensuring compliance with FCA guidelines. Skilled in providing exceptional customer service, I have a proven track record in developing effective debt payment plans tailored to individual needs. My expertise in the collections field allows me to navigate complex financial situations with empathy and professionalism, consistently achieving positive outcomes for both clients and the organisation.

I am committed to maintaining high standards of communication and negotiation, ensuring that all interactions are handled with care and respect.

Teaching assistant - New Oscott

(2018-09 - 2020-03)

• Helped the class teacher with various lessons.
• Supported Sen children.
• Planned activities with small class groups.

Teaching assistant - Maney hill

(2020-03 - 2023-09)

• Attended 1:1 with Sen children aged between 4-11.
• Supported classes throughout the day.
• Planned school activities and led my own lessons.

Payment manager - The Works

(2022-09 - 2023-03)

• Successfully implemented new payment options, increasing customer satisfaction.
• Developed customised payment plans.

Customer service and payment manager - Capita O2 contract

(2023-03 - 2024-09)

• Developed and implemented over 100 customised payment plans.
• Conducted detailed income and expenditure analyses for over 200 clients, leading to more informed financial advice.
• Enhanced customer service through effective communication and problem solving skills.
• Processed payments with accuracy, ensuring financial records were meticulously maintained.
• Collaborated with cross functional teams to streamline payment process.

Collections and recovery agent - Capita BMW

(2024-09)

• Financial services.
• Implemented innovative debt management plans that reduced client default rates.
• Enhanced client satisfaction through empathetic and effective communication using TEXAS model.
• Trainer and mentored junior team members, improving team performance.
• Developed a streamline process for income and expenditure assessments.

GCSE - Plantsbrook school (1989 - 1994)