Sarah Solomon

A highly-organised and results-oriented professional with relevant experience working in both on-site and remote environments, both autonomously and as part of a team. Adept at working under high pressure where attention to detail, clear communication, time management and organisation are crucial for success. Capacity to multi-task, adapt approach appropriately and take on additional responsibilities has been recognised to date.

Keen to take on and progress in a challenging new position where skills and experience can be deployed and further developed for relationship-building and positive impact.

Sales Development Representative - Flight Centre, September 2023 – present

• Finding leads online, through LinkedIn and roundabout town
• Contacting colleagues, clients and potential leads via telephone, e-mail, LinkedIn and MS Teams including CEOs and key stakeholders
• Developing client-business and bluechip company relationships and facilitating retention
• Detailing and highlighting features of the services offered to clients
• Identifying pain points to solve client issues
• Using Cognizm and Salesforce to find contact information to assist in generating leads
• Reviewing calls using Gong
• Qualifying and initiating handovers to business development managers
• Assisting travel consultants with client requirements

• Dealing with enquiries and complaints via telephone and e-mail using Zendesk working to achieve KPIs
• Processing transactions using API and Stripe
• Liaising with colleagues
• Developing customer-business and bluechip company relationships and facilitating retention
• Adapting to a variety of customer attitudes
• Tailoring resolutions
• Cold calling past customers and potential business customers to win custom

• One-to-one lessons with Chinese students
• Planning and structuring lessons
• Tracking, marking and reporting student progress
• Liaising with parents and colleagues
• Building student-teacher relationships and retention
• Adapting to different learning styles using emotional intelligence
• Problem-solving

• Processing transactions, refunds and exchanges
• Dealing with customer enquiries face-to-face and on the telephone
• Stock replenishment and display
• Housekeeping

• Writing employment advisory copy
• Using SEO data collected from SEMRush and Google Analytics
• Researching, analysing and planning
• Uploading articles using WordPress

• Back office website management
• Negotiation with property owners and property acquisition for advertisement
• Keyword SEO and user engagement content optimisation
• Devised plans of action regarding pay-per-click and affiliate link campaigns
• Prepared user engagement spreadsheet reports and created advertising copy
• Scheduled posts on social media

• Edited content for streaming using Adobe Audition
• Collected and edited voxpops and shows
• Created, uploaded and curated social media content and promo content
• Liaised with guests to set-up interviews by e-mail and through social media
• Conducted research on pop culture and current affairs to develop show segments
• Promoting on popular social media platforms using Hootsuite
• Admin/ad-hoc tasks

University of Roehampton, London

BA (Hons) - Media & Mass Communications