Sarah Williams

Experienced professional with a background spanning the legal, charity and NHS sectors, bringing strong communication, organisational and interpersonal skills. Experienced in working with confidential and sensitive information, managing complex casework, maintaining accurate records and working effectively both independently and as part of a team. I have a First Class Honours degree in Law and a proven ability to learn and apply new knowledge alongside employment.

I am now looking to build on my varied professional experience in a new role where I can contribute my transferable skills, continue to develop and make a positive contribution.

Trainee Fee Earner - Owen Paulo Legal Limited

(2024-01)

• Manage social housing property matters from instruction, coordinating information, documentation, deadlines and client communication.
• Communicate regularly with clients by telephone and email, explaining processes clearly and ensuring matters progress efficiently.
• Prepare and review documentation for clients and use external systems including HM Land Registry and lender portals.
• Use a dedicated case-management system to maintain accurate records and progress work through established processes.

Team Leader and Signposter - Canterbury Food Bank, Whitstable - Whitstable

(2022-02 - 2023-12)

• Managed the day-to-day operation of the Signposting Team - allocating work, supporting colleagues and providing training when required.
• Provided person-centred support to clients, listening carefully to their needs and identifying appropriate services and sources of help.
• Built and maintained relationships with local agencies, charities and stakeholders, helping to develop CFB's referral network and service offer.
• Represented Canterbury Food Bank at meetings and outreach activities and contributed as a member of the Senior Management Team to diversify and expand the service.
• Collated statistics in line with social-value measurement metrics, maintaining accurate records and using information to monitor service.
• Maintained spreadsheets and the client database and managed practical administrative processes including referrals and delivery bookings.

Non-Clinical Health Advisor / Auditor - Integrated Care 24, Ashford - Ashford

(2023-06 - 2023-12)

Latterly this was a second job whilst continuing employment with Canterbury Food Bank

• Provided the NHS 111 telephone triage service in accordance with detailed clinical and operational procedures, requiring sound judgement, accuracy and calm communication.
• Worked with people experiencing a wide range of concerns, including during emotionally difficult or high-pressure conversations.
• Progressed into an auditing role, reviewing call-handler performance and supporting positive changes and improvements to service quality.

Private Client Fee-Earner - Parry Law, Whitstable - Whitstable

(2015-06 - 2018-06)

• Advised clients on estate administration, probate and Lasting Powers of Attorney, translating complex legal information into clear, practical advice.
• Learned new areas of law rapidly while studying and successfully qualified as a Chartered Legal Executive.
• Managed fee-earning work alongside significant administrative responsibilities, including prioritising workloads and maintaining accurate case records.
• Gained experience supporting and managing other staff and workloads during periods of high demand.

Non-Clinical Health Advisor / Auditor - Integrated Care 24, Ashford - Ashford

(2013-02 - 2014-05)

Litigation Paralegal - Plexus Law, Folkestone - Folkestone

(2008-10 - 2011-10)

• Managed a caseload of approximately 80–100 small claims and fast-track personal injury cases, balancing fee-earning, administration, deadlines and client/service-provider communication.
• Worked independently within structured processes while studying part-time for the Legal Practice Course, completed with Commendation.

Conveyancing Assistant/Secretary - HSA Law LLP, Canterbury - Canterbury

(2006-08 - 2008-10)

• Supported residential property transactions from file opening through completion, including client communication, searches, forms, financial documentation and completion statements.
• Undertook detailed administrative work including conflict, identity and money-laundering checks, diary management and correspondence.

Legal Secretary - Gardner Croft Solicitors, Canterbury - Canterbury

(2005-09 - 2006-08)

• Provided administrative and client-facing support including correspondence, document preparation, diary management, filing and telephone/email communication.

Legal Secretary - Fosters Conveyancing Solicitors, Margate - Margate

(2005-07 - 2005-09)

• Provided administrative support and adapted quickly to new processes and workloads.

Clerical Assistant - Cossington House Surgery, Canterbury - Canterbury

(2004-06 - 2004-10)

• General administrative support including typing, filing and document handling.

Bachelor's Degree in Law - Law - Northampton University

Legal Practice Course - Law - College of Law, London

Community Counsellor Training - Counselling

A-Levels - Simon Langton Girls' Grammar

GCSEs - Simon Langton Girls' Grammar