Sales Coordinator- Administrative Assistant at DoubleTree By Hilton Denver Cherry Creek (2025-01 – Present)
- Support the sales team with client communication, proposals, and coordination of events.
- Manage group bookings and ensure all details are accurately communicated across departments.
- Maintain updated records in the sales database and prepare reports for management.
- Assist with site tours and client visits to promote hotel services. Ensure seamless collaboration between the sales, front desk, and banquet teams
Guest Services Agent / Part-Time Night Auditor at DoubleTree By Hilton Denver Intl. Airport (2024-02 – 2024-12)
- Deliver excellent customer service by welcoming and assisting guests.
- Handle nightly revenue reports, cash handling, and scheduling guests for shuttle services.
- Address and resolve guest requests to ensure a seamless experience.
- Communicate effectively with all departments to promptly address any issues during shifts.
Front Desk Supervisor / Night Audit Supervisor at DoubleTree By Hilton Denver Central Park (2022-07 – 2023-11)
- Supervised the Front Desk during a time without a department manager.
- Coordinated guest check-ins, check-outs, and handled complex requests.
- Trained and managed front desk staff while ensuring optimal shift coverage.
- Balanced cash drawers and ensured accurate financial reporting.
- Improved guest satisfaction by maintaining a professional and organized front office.
